What are the responsibilities and job description for the Installation and Repair Technician position at Archtop Fiber, LLC.?
At Archtop Fiber, our mission is to be the true fiber of your community! We believe in the power of local connectivity and dedication to bridging the digital divide in rural and suburban cities across the Hudson Valley and beyond. We have seen how larger cities often receive priority for broadband infrastructure upgrades, leaving smaller communities underserved. That’s why we prioritize serving “Main Street” communities by investing up to $350 million in private funding to build over 2,500 miles of fiber-optic infrastructure.
Job Summary
Archtop Fiber is seeking Installation and Repair Technicians to join our growing team. Field Technicians will have a primary focus of supporting the installation and ongoing service support for residential and commercial customers throughout the communities we serve. Committed to providing the highest quality service, the Field Technician role performs all required work in the construction, maintenance, operation, installation and servicing of fiber broadband and telephone services.
Job Responsibilities
- Perform installations and changes of service, while adhering to all applicable guidelines, requirements, and safety protocols to provide outstanding customer experience.
- Troubleshoot and solve customer inquiries and concerns to ensure products and services are working properly to drive a positive customer experience.
- Communicates, engages, and provides customers with education on products and services.
- Maintain excellent customer rapport by listening to and resolving concerns and answering questions.
- Interfaces with customers to further analyze installation and repair issues. Responds and provides follow-up.
- Maintains proper equipment and inventory to be prepared to perform required duties.
- Drives company vehicles in performance of duties in a safe and responsible manner with appropriate state licensing requirements while working and traveling in inclement weather.
- Training will be provided in the areas of safety, company specific training, installation, and troubleshooting. Additional training will take place as needed.
- Regular, consistent, and punctual attendance.
- Normal work shifts may include weekends
- Must be available to work overtime, evenings and holidays as necessary.
Job Requirements
- Valid state driver’s license and safe driving record.
- Ability to operate hand tools and handheld mobile devices.
- Exceptional customer service skills.
- Thorough understanding of applicable federal, state, local, and company safety policies.
- Self-motivated with strong self-management skills and interpersonal communication skills to work closely and collaborate with customers, subcontractors, and cross functional departments.
- Ability to solve customer problems quickly during stressful situations.
- Excellent communication (oral and written) skills and must also have a high sense of urgency, strong work ethic and is results-oriented i.e., Takes pride in their craft, displays ownership in their results, and is an enthusiastic learner.
- Ability to work independently and make sound technical decisions using information at hand.
- Operates with a team player mentality.
- High school diploma or equivalent required.
- Experience working in customer service, construction, electrical, technical, or related field.
Benefits
- Competitive salary: $26-$27 per hour
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Career development opportunities in a growing company
Job Type: Full-time
Pay: $26.00 - $27.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Work Location: In person
Salary : $26 - $27
