What are the responsibilities and job description for the Installation Technician position at Digital Home Creations, Inc?
Company Description
Digital Home Creations leads the way in home entertainment solutions, specializing in seamlessly integrating home theater, lighting control, and automation systems into everyday lifestyles. Beyond offering cutting-edge digital technology, the company provides quality installation services, detailed system education, and end-to-end project management. Their expertise includes system design, lighting systems layout and installations, and support for both new builds and remodeling projects. Based on a commitment to excellence, Digital Home Creations ensures an exceptional experience for all clients.
Role Description
This is a full-time, on-site Installation Technician role located in Monroe County, NY. The Installation Technician will be responsible for installing, configuring, and testing home entertainment and smart home systems, including audio-visual equipment, lighting, and automation systems. The role also involves performing troubleshooting and maintenance tasks, running cabling, and ensuring customer satisfaction. Interaction with clients to provide system education and deliver professional customer service is an integral part of this role.
Qualifications
- Proficiency in troubleshooting and resolving technical issues effectively and efficiently
- Strong communication skills with a focus on understanding and addressing customer needs
- Commitment to ensuring customer satisfaction and delivering professional customer service
- Experience with cabling, system installation, and working with audio-visual or automation systems
- Strong organizational skills and attention to detail
- Ability to read and understand technical documentation, blueprints, and system diagrams
- Valid driver's license and reliable transportation
- Experience in home entertainment, home automation, or a related field is a plus