What are the responsibilities and job description for the Patient Customer Service Coordinator position at Archer's Total Home Healthcare?
Archer's Total Home Healthcare, located in Sweetwater, TN is looking for an individual to join our company as a retail sales and patient customer service coordinator. This position involves customer service tasks which include answering phones, assisting patients, determining needs, understanding basic medical terminology, preparing and processing insurance forms, and helping customers with the provision of various home medical equipment and supplies.
On the job training and online education will be provided. Prior experience with medical equipment, patient care, medical insurance benefits & verification, and medical terminology knowledge is required.
Candidates must possess a strong work ethic, knowledge retention, positive attitude, problem solving skills, and have great communication, phone and customer service skills. This position requires an extensive background check, clean registry checks, a good driving record and drug testing.
This is an entry level position.
Job Type: Full-time
Pay: From $14.00 per hour
Expected hours: 40.0 per week
Benefits:
- Paid time off
Application Question(s):
- Please describe in detail your training and experience with medical insurance, home medical equipment & supplies, orthotic braces and supports, or any medically related experience.
- Please describe your level of medical terminology knowledge, ICD-10 or medical coding.
- Please describe your experience with customer service, handling busy phones, and handling multiple tasks.
License/Certification:
- License or Certification (Preferred)
Work Location: In person
Salary : $14