Customer Account Manager

Position Overview
We are seeking a highly organized and relationship-driven Customer Account Manager with strong 3PL logistics knowledge and proven carrier-side experience. This role will require you to support your account executive solve customer needs, find carriers for time-sensitive freight and manage daily operation. The ideal candidate is proactive, detail-oriented, and comfortable managing multiple priorities in a fast-paced logistics environment.

Key Responsibilities

Customer Operations

• Serve as the primary point of contact for assigned customer accounts, providing daily operational support and ensuring exceptional service
• Manage end-to-end shipment execution including quoting, order entry, tendering, tracking, and issue resolution.
• Monitor load status and provide timely updates to customers, anticipating service disruptions and proactively offering solutions.
• Build strong relationships with customer contacts and identify opportunities to improve service performance.
• Analyze customer KPIs such as on-time performance, dwell times, tender acceptance, and provide reporting as needed.

Carrier Coordination

• Leverage carrier-side experience to negotiate rates, evaluate carrier capabilities, and select the best options for each shipment.
• Maintain strong relationships with carriers to ensure reliable coverage and service.
• Resolve carrier-related service issues such as delays, equipment problems, accessorials, and documentation needs.
• Support procurement or routing initiatives by identifying high-performing carriers and market-competitive pricing.

Operational Excellence

• Collaborate with internal teams (sales, pricing, accounting) to ensure smooth execution of customer and carrier activities.
• Ensure compliance with customer requirements, SOPs, and industry regulations.
• Assist with onboarding new customer accounts and carriers, including system setup and process alignment.
• Use TMS platforms to manage orders, track shipments, upload documents, and maintain accurate data.

Qualifications

• 1 years of experience in 3PL, brokerage, or transportation operations required.
• 1 years of carrier sales experience.
• 1 years in customer sales experience.
• Strong background working with or for carriers (dispatch, operations, coverage, or customer service).
• Solid understanding of full truckload, LTL, flatbed, reefer, intermodal or specialized equipment.
• Strong communication skills with the ability to manage both customer expectations and carrier relationships.
• Ability to multitask and prioritize in a fast-paced environment.
• Experience with TMS platforms and Microsoft Excel.
• Problem-solver with strong attention to detail.

Preferred Skills

• Experience with both carrier sales and customer account management in a 3PL environment.
• Existing carrier network and/or customer book of business.
• Strong understanding of freight market trends and pricing strategy.
• Proven ability to handle multiple priorities while maintaining attention to detail.

Why Join Us

• Opportunity to grow within a rapidly expanding logistics organization.
• Blend of customer management and carrier operations – perfect for someone who understands both sides of the supply chain.
• High-impact role with autonomy and visibility across the business.
• Competitive base salary uncapped commission
• Health, dental, and vision insurance
• Paid time off and holidays
• Career advancement opportunities within a growing 3PL organization
• Dynamic and supportive team culture

Job Type: Full-time

Base Pay: $40,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Experience:

• Carrier sales: 1 year (Required)
• Customer Sales : 1 year (Preferred)

Work Location: In person

Salary : $40,000 - $100,000