Operations Manager

The Cathedral of the Holy Cross in Boston is currently looking for a full-time Operations Manager to join their team. The Operations Manager is responsible for the effective and efficient day-to-day management of the Cathedral campus, ensuring that all facilities, administrative functions, and event operations support the liturgical, pastoral, and public mission of the Cathedral. This role oversees facilities, coordinates major liturgical and diocesan events, supervises support staff, and ensures a safe, welcoming, and well-maintained environment for parishioners, visitors, and clergy.

Essential Duties and Responsibilities

Facilities & Campus Management

• Oversee the maintenance, cleanliness, and overall condition of the Cathedral, rectory, and associated spaces
• Coordinate and manage vendors (maintenance, custodial, security, HVAC, etc.)
• Ensure compliance with all safety regulations, building codes, and Archdiocesan policies
• Maintain preventative maintenance schedules and capital improvement tracking
• Safeguard the integrity of sacred spaces, furnishings, and historical elements Liturgical & Event Operations
• Coordinate logistics for all liturgical celebrations, including daily Masses, weddings, funerals, and major diocesan events (e.g., ordinations, Chrism Mass)
• Collaborate with clergy, sacristans, and music ministry to ensure proper preparation and execution of liturgies
• Manage/Oversee Cathedral calendar and space scheduling
• Oversee setup and breakdown of all events, ensuring proper staffing and resources

Staff & Volunteer Supervision

• Supervise custodial, maintenance, and operations staff
• Coordinate schedules to ensure appropriate coverage for services and events
• Support the recruitment, training, and coordination of volunteers (ushers, greeters, event support)
• Foster a professional, respectful, and mission-driven team environment

Financial & Administrative Oversight

• Develop and manage the operations budget, including facilities and event-related expenses
• Review and approve invoices, monitor expenses and vendor contracts
• Maintain records related to facilities, vendors, and operational activities
• Assist Cathedral leadership with reporting, planning, and operational analysis

Security & Risk Management

• Oversee building security protocols, particularly during large-scale liturgies and public events
• Coordinate emergency preparedness planning and response procedures
• Ensure proper crowd management and safety measures are in place
• Liaise with local authorities when necessary

Hospitality & Visitor Experience

• Ensure the Cathedral provides a welcoming, orderly, and prayerful environment
• Oversee general hospitality functions, including visitor flow and special accommodations
• Support a culture of service consistent with the mission of the Catholic Church

Capital Projects & Long-Term Planning

• Partner with diocesan leadership on capital improvement projects (restoration, renovations, infrastructure upgrades)
• Coordinate architects, contractors, and consultants
• Monitor project timelines, budgets, and compliance with historic preservation standards
• Assist in developing multi-year facilities plans and deferred maintenance strategies

Vendor & Contract Management

• Lead processes for major services and capital work
• Negotiate contracts and ensure service-level expectations are met
• Conduct periodic vendor performance reviews
• Maintain centralized contract documentation and renewal tracking

Technology & Systems Oversight

• Oversee operational systems including:
• Security systems (cameras, alarms, access control)
• HVAC/building management systems
• Lighting and sound systems for liturgical use
• Coordinate with IT for event-related technology needs (livestreaming, audio/visual support
• Ensure systems are maintained, updated, and properly utilized

Event Strategy & External Relations

• Serve as primary operational liaison for:
• Diocesan offices
• External organizations hosting events at the Cathedral
• Civic/community partners
• Evaluate and approve external use of Cathedral space in alignment with mission and policy
• Support high-profile liturgies and visits (e.g., Cardinal, dignitaries, interfaith events)

Compliance, Policies & Best Practices

• Ensure adherence to:
• Archdiocesan policies
• OSHA and workplace safety standards
• Insurance and liability requirements
• Develop and implement standard operating procedures (SOPs) for recurring operations
• Maintain documentation for audits, inspections, and internal reviews

Inventory & Asset Management

• Maintain inventory of:
• Facilities, equipment and supplies
• Liturgical furnishings and operational materials
• Implement tracking systems for purchasing, usage, and replacement cycles
• Oversee proper storage and organization of Cathedral property

Stewardship & Sustainability

• Promote responsible stewardship of resources, including:
• Energy efficiency initiatives
• Waste reduction and recycling programs
• Monitor utility usage and recommend cost-saving measures

Communication & Coordination

• Serve as central point of coordination between:
• Clergy
• Staff
• Volunteers
• Diocesan departments
• Communicate operational plans for major events clearly and proactively
• Provide regular updates to Cathedral leadership on operations, issues, and improvements

Reporting Structure

• Reports to: Rector of the Cathedral
• Supervises: Custodial and Maintenance Staff; Event Support Personnel, Administrative/Office

Staff

• Works Collaboratively with the Finance/Business Manager

Work Environment & Schedule

• Must be available for evenings, weekends, and major liturgical events
• On-site presence required; role is not eligible for remote work
• Position requires walking, standing, and occasional lifting consistent with facilities oversight

Qualifications

• Bachelor’s degree in business administration, Facilities Management, or related field preferred
• Minimum of 5–7 years of operations, facilities, or event management experience
• Experience managing staff and vendors
• Strong organizational, problem-solving, and leadership skills
• Ability to manage multiple priorities in a dynamic, public-facing environment
• Proficiency in Microsoft Office and facility management systems

Preferred Qualifications

• Experience working in a parish, cathedral, or faith-based organization
• Familiarity with Catholic liturgical practices and calendar
• Experience managing large-scale events or historic facilities