What are the responsibilities and job description for the Scheduling Coordinator position at Arch Orthodontics PC?
About ARCH Orthodontics
At ARCH Orthodontics, we're not just about teeth - we're about people, passion, and creating lifelong smiles. With over 50 years of excellence in New England, we've built a trusted legacy of care, compassion, and community. We're a fast-growing, patient-first practice with a small, local feel and a big mission:
Deliver the greatest smiles to every person we serve - with heart.
Our team is made up of motivated individuals who thrive on learning, growing, and making every patient experience exceptional. Sound like your kind of place? Read on.
The Opportunity: Scheduling Coordinator
As the Scheduling Coordinator, you're the friendly voice on the phone and the warm welcome at the front desk. You'll be the first point of contact for new and returning patients - a true Patient Ambassador who helps make every visit smooth and stress-free.
This is a fast-paced, highly rewarding role that requires top-notch organization, a calm and caring demeanor, and a commitment to providing a gold standard of service. You'll support multiple locations and help create a seamless, professional experience for every family who walks through our doors.
What You'll Do:
Be the first impression: greet patients in person and over the phone with warmth and professionalism
Schedule and confirm appointments across multiple practice locations
Manage incoming calls in a high-volume call center environment
Handle patient check-in and check-out procedures
Coordinate patient flow and maintain efficient schedules
Work with insurance billing, payments, and other administrative records
Build long-lasting patient relationships with a focus on service and trust
Support team members and providers with administrative tasks as needed
What We're Looking For:
Required:
Availability to work at both Hyannis and Orleans locations
Excellent organizational and time-management skills
Prior customer service experience (call center or front desk a plus)
Strong communication skills - verbal and written
Ability to multitask and stay calm under pressure
A love for working with families, especially children and parents
High School Diploma or GED
A sense of humor and compassion
A strong set of personal values and integrity
Willingness to learn, adapt, and grow with the team
Preferred:
Prior scheduling experience, especially in a healthcare/dental setting
Familiarity with insurance billing and financial record keeping
Why ARCH Orthodontics?
Be part of a mission-driven, patient-centered team
Join a company that values learning, growth, and innovation
Work in a supportive, collaborative, and fun environment
Competitive compensation and potential for advancement
Help shape the patient journey from day one
Ready to bring smiles and structure to our team? We'd love to meet you.
Apply today and help us make every visit an extraordinary experience.
ARCH Orthodontics is an Equal Opportunity Employer