What are the responsibilities and job description for the Manager on Duty position at Arch Amenities Group?
Position Summary:
The Manager on Duty is responsible for overseeing the day-to-day operations of the Sports Pavilion during assigned shifts. This role ensures that the Pavilion opens smoothly in the morning, delivers excellent member service, and maintains a safe, welcoming environment for all members and guests. The Manager on Duty also supports membership services, assists with class sign-ups, and addresses any operational issues that may arise.
Key Responsibilities:
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Open the Sports Pavilion each morning, ensuring all areas are ready for member use (fitness center, courts, studios, locker rooms, etc.).
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Conduct a daily facility walkthrough to check for cleanliness, safety, and readiness.
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Greet and assist members and guests in a friendly, professional manner.
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Handle membership inquiries and new sign-ups.
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Assist members with signing up for group exercise class.
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Monitor daily operations to ensure smooth facility function and adherence to policies.
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Respond to and resolve member concerns or escalate issues as needed.
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Supervise staff on shift, providing support and guidance as necessary.
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Ensure compliance with health, safety, and emergency procedures.
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Communicate shift updates, incidents, and member feedback to the management team.
Qualifications:
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Prior experience in customer service, hospitality, or facility management preferred.
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Strong leadership and problem-solving skills.
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Excellent communication and interpersonal abilities.
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Ability to multitask and remain calm under pressure.
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Basic computer skills (scheduling software, membership databases, MS Office).
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CPR/AED and First Aid certification preferred (or willingness to obtain).
Work Schedule:
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Morning shifts required Monday through Friday (holidays, as needed).
Key Competencies:
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Customer service focused
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Dependable and punctual
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Attention to detail
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Team-oriented leadership
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Conflict resolution skills