Investigator I

Job Description

The Investigator builds relationships and assists Leadership with various tasks, including coaching and development opportunities with employees and assisting HR Leadership with various compliance related projects. This position involves a high degree of responsibility and will assist with compliance reporting, interpretation of policies and regulations to advise Leadership of appropriate courses of action, and managing the unemployment, termination, and retirement processes.

Responsibilities

• Provide expert advice, guidance, and action items to Leadership based on analysis of business needs and workplace situations to ensure appropriate responses to employee related issues.
• Review case data to identify trends and help develop long-term solutions and action plans for systemic issues.
• Assist with investigations pertaining to employee-related issues and ensure consistent application of applicable Company policies as well as local, state, and federal regulations.
• Assist with testing Workday's capabilities and communicate as needed when functionality does/does not meet desired outcomes.
• Maintain a log to track performance coaching, leadership coaching, and investigations.
• Provide Company responses to unemployment processes: gather and provide responses to unemployment claims, respond to state determinations, and prepare employees or outside representatives with defense statements for unemployment claims hearings.
• Partner and consult with HR, Legal, Security, Safety, Internal Audit, and other departments to conduct a prompt, thorough, and fair investigation.
• Provide support including researching and resolving problems with the HRIS system to enhance or expedite processes in Workday.
• Interpret local, state, and federal regulations and develop and implement solutions to ensure compliance, if applicable.
• Manage the retirement and termination process.
• Assist with investigations end-to-end, including complaint intake, background research, investigative interviews, and debrief meetings with leadership.
• Other duties and projects, as assigned.
• Partner in analysis and revision of Company programs, policies, and practices to sustain a positive work environment and ensure compliance with local, state, and federal regulations.
• Serve as the HR authority for Company Leadership on coaching and assist with development and implementation of coaching and performance improvement plans.
• Provide recommended action plans based on investigation findings.
• Remain respectful and diplomatic in the face of difficult and uncomfortable situations surrounding an investigation.
• Work with People Tech and AB Tech teams to configure Workday and other applications to comply with changes in federal, state, or local regulations or Company policies.
• Develop, implement, and present training for managers and other leaders regarding government compliance and human resources policies.
• Document all interviews and meetings and save in confidential case files.
• Develop trust and rapport and influence partners and business leaders on recommended best practices for disciplinary and investigation procedures.
• Champion Company values, policies, and initiatives.
• Assist with HR Compliance training programs and maintain vendor relationships, develop content, etc.
  
  

Requirements

Education:

• Bachelor's Degree, preferred
• Experience will be considered in lieu of formal education
  
  

Experience

• Previous experience in developing and delivering instructions, preferred
  
  

Computer Skills

• Proficient in Microsoft Office Suite
  
  

Competencies

• Accuracy and Attention to Detail
• Conflict Management
• Effective Communications
• Flexibility and Adaptability
• Interpersonal Relationships
• Knowledge of Organization
• Managing Multiple Priorities
• Organizational Savvy and Politics
  
  

Other Details

Work Hours

• Generally, 8:00 am - 5:00 pm Monday through Friday with occasional irregular hours depending on workload.
  
  

Work Location:

• This position will be primarily in-office.
  
  

Travel Requirements

• Moderate (50%-75%)
  
  

Compensation

• This is a salary position paid biweekly.
  
  

About Us

ArcBest® is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. We offer ground, air, and ocean transportation through various capacity providers, including our LTL carrier ABF Freight®, our truckload service MoLo®, and our expedite fleet, Panther Premium Logistics®. Through our managed solutions, we partner with customers to create logistics strategies that increase operational efficiencies, reduce costs and give better insights into their supply chains. We also offer moving services through U-Pack®. Our technology and innovations team, ArcBest Technologies, provides custom-built solutions, leading-edge technology, and advanced analytics that help support our customers and optimize supply chains. Want to join the ArcBest team? We're looking for top talent who supports our values-driven culture and is driven to deliver an excellent customer experience.