Arcade Game Technician

At FACE Amusement, fun is at the core of everything we do. We are a rapidly growing company dedicated to providing top-notch entertainment experiences for our customers. Our team is driven, innovative, and most importantly, we know how to have a great time while delivering exceptional service.

What You’ll Do:

• Maintain, troubleshoot, and repair arcade machines, gaming consoles, and VR equipment.
• Perform regular inspections and preventive maintenance on all gaming equipment.
• Assist with the installation and setup of new games and attractions.
• Provide technical support to ensure a seamless gaming experience for our customers.
• Collaborate with the team to brainstorm and implement new ideas for enhancing our gaming environment.
• Ensure all safety protocols and guidelines are followed.

What We’re Looking For:

• A passion for games and a solid understanding of gaming technology.
• Previous experience in a technical or repair role, preferably in the gaming or entertainment industry.
• Strong problem-solving skills and the ability to think on your feet.
• Excellent communication skills and a customer-focused attitude.
• Ability to work in a fast-paced, fun-filled environment.
• Flexibility to work evenings, weekends, and holidays as needed.

Why FACE Amusement?

• Be part of a company that values fun and innovation.
• Enjoy a collaborative and supportive team atmosphere.
• Opportunities for growth and advancement within the company.
• Competitive salary and benefits package.
• Employee perks, including free access to games and attractions.

If you’re ready to bring your technical skills to a place where fun is a priority, we want to hear from you! Apply today and join the FACE Amusement family.

We offer great benefits!

- Medical, Dental, Vision, Disability, and Life Insurance
- 401k with 4% company matching
- 10 days PTO accrual first year!
- Company Paid Tele-Medicine
- Discounts to numerous area attractions
- Discounts at all our restaurants

Duties & Responsibilities:

• Provides Tier 1 support for all equipment on site.
• Troubleshoots, diagnoses, and repairs hardware and software.
• Transports and assembles machines and other equipment as needed.
• Uses manuals, diagrams and reports to keep machines in working order.
• Uses meters, electrical parts, hand tools, and soldering irons to complete tasks.
• Identifies and documents the most common problems among equipment.
• Performs inspections as well as regular and preventative maintenance.
• Records and reports attraction performance daily and weekly.
• Cleans and organizes games as directed.
• Ensures the safety and security of company property, tools, keys and assets.
• Manages inventory, parts, and supplies.
• Ensures safety, service and cleanliness.
• Perform team member responsibilities at locations when requested.

Requirements:

• Must be at least 18 years of age and have a valid driver license
• Previous experience in the amusement industry as a game repair technician highly desired
• Excellent communication
• Ability to work independently and in a team environment
• Advanced computer knowledge
• IT Support experience preferred
• Able to lift up to 30 pounds
• Flexibility to work varied shifts to include weekends and holidays

Competencies:

• Technology
• Relationships
• Safety
• Problem Solver
• Mechanical Ability
• Analytical Skills
• Judgement & Decision Making
• Energy & Drive

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

FACE participates in E-Verify

Background Screening Required

FACE Culture:

All Team Members of FACE are expected to support the brand through active engagement in our core values:

Faith: being confident in one another

Attitude: responding positively regardless of circumstances

Consistency: doing what is expected everyday

Excellence: pursuing my personal best