What are the responsibilities and job description for the Reception/Administrative Assistant 1 position at ARCA?
WORK - LEARN - HAVE FUN! ENJOY HEALTH, SAFETY & HAPPINESS! LIVE DREAMS & MAKE FRIENDS!
OUR MISSION - We work together to open doors for individuals with intellectual, developmental, and cognitive disabilities to be valued members of the community.
OUR VISION - Be the role model of excellence in lifelong service for individuals with intellectual, developmental, and cognitive disabilities.
CORE VALUES - We thrive on Spirit. Service - Personal Growth - Integrity - Respect - Inclusion - Teamwork
Who we are
Working together to open doors for individuals with intellectual, developmental and cognitive disabilities to be valued members of the community.
Since 1957, ARCA has provided opportunities for individuals with intellectual, developmental and cognitive disabilities to enjoy great lives. ARCA’s comprehensive, lifelong, community-based services are funded through various resources including Medicaid Waiver, ICF-IDD, Mi-Via, State General Fund, DVR, foundations, corporations and private donors. Services can also be customized and purchased directly by an individual or loved one.
ARCA’s trained health professionals, nutritionists, therapists, social workers, program managers, case workers and exemplary direct support professionals serve over 600 individuals of all ages; including fragile babies and senior citizens.
Are you a friendly, organized, and service-oriented professional who thrives in a fast-paced environment? Do you enjoy being the person people can count on for answers, support, and a welcoming first impression? ARCA is looking for a proactive team member who can balance exceptional customer service, administrative excellence, and attention to detail while supporting employees, applicants, and visitors across the organization.
If you're a strong communicator who enjoys multitasking, takes pride in creating a positive experience for others, and is committed to professionalism and confidentiality, we'd love to hear from you. Apply today and become an important part of a team dedicated to supporting our mission and making a difference every day!
Key responsibilities include:
- Department Functions: Serves as the first point of contact and critically important first impression of ARCA.
- Greets visitors, job applicants and staff, maintaining lobby and office security by implementing ARCA’s office visitor and guest procedures, notifying appropriate Lomas staff, ensuring all visitors are escorted within the office, observing visitor behavior and reporting any safety sensitive issues.
- Answers multi-line telephone system and directs inquiries to appropriate staff, service area or department. Works with IT Staff to ensure maintenance of the Voice Mail System.
- Logs in cash receipts received at the Lomas office.
- Mail: Opens, date stamps and distributes incoming mail. Schedules Fed-X and UPS shipments. Runs postage meter and orders postage as needed.
- Office Supplies: Monitors and orders office supplies. Disburses supplies and maintains forms supply.
- Conference Rooms: Maintains conference room schedules and associated calendars.
- Administrative and Interdepartmental Support: Provides administrative support to Lomas Office location, departments and staff, performing clerical tasks including word processing, typing, data entry, filing, faxing, note taking, copying, coordinating schedules and running errands.
- HR Department Support:
- Job Applicants: Must be knowledgeable about ARCA’s general hiring process and cycles. Serves as a positive first impression for job candidates. Responds to applicant inquiries in a consistent, courteous and professional manner. Assists applicants to complete the application process.
- Confidentiality: Maintains confidentiality of all applicant information.
- Initial Screening Role: Works with the HR Recruitment Manager to discreetly screen applicants. Reports any negative behavior exhibited by job candidates to HR Recruitment Manager. Examples may include rude behavior to receptionist, lack of patience and/or respect, lack of concern or cooperation in completing the application process appropriately or any other behavior inconsistent with ARCA’s workforce competencies.
- Family Based Services Supports: Distributes Family Based packets as needed. Communicates with FBS staff during scheduled family visits to ensure FBS staff are notified when family members arrive.
- Abuse/Neglect/Emergency Situations: Treats individuals served with dignity and respect at all times. As required by law, reports all suspected instances of abuse, neglect, exploitation, environmental hazard, suspicious injury and/or injury of unknown origin to the appropriate authorities in accordance with ARCA policies and procedures.
- HIPAA Compliance & Confidentiality: Has limited access to Protected Health Information (PHI) to carry out job responsibilities in compliance with HIPAA regulations and ARCA policies and procedures on confidentiality.
Knowledge, Skills and Abilities:
- Interpersonal Skills: Ability to communicate effectively and maintain positive working relationships with individuals served, team members, ARCA employees, vendors, auditors, board members and other entities as necessary.
- Computer/Technology: Computer skills, ability to operate office equipment, including a multi-line telephone system, and experience using Internet/Intranet, Microsoft Windows, Outlook, Word, Excel and other software and database applications are required.
Requirements:
- Must be at least 18 years old.
- Will abide by all agency policies and procedures, including COVID protocols.
- Driving: This position requires the ability to drive. Must have a current valid NM Driver’s License and good driving record.
- Education, Experience and Credentials:
- High school diploma or GED required.
- Minimum of (2) two years’ office experience, including: reception work, use of multi-line telephones, computers and performing administrative office duties strongly preferred.
ARCA is an equal opportunity employer committed to its affirmative action plan in employment, benefits administration, and general personnel practices, including but not limited to recruitment, selection, appointment, promotion, compensation, training, career development and disciplinary practices. Opportunities at all levels of the employment relationship will be provided in accordance with applicable federal, state and local law which prohibit employment discrimination based on race, color, sex, sexual orientation, gender identity, age, ancestry, religion, national origin, disability, veteran status, medical condition, or other prohibited factors.
If you need a reasonable accommodation during the application or interview process, contact Human Resources at 505-332-6700.
Benefits:
Health Insurance, 401K Plan, Work From HomeSalary : $20