Service & Repair Technician

JOB SUMMARY

The Welder Repair & Service Technician’s primary function is to provide technical service, support and expertise for metalworking equipment for existing and potential Arc3 customers and Arc3’s salesforce. 

RESPONSIBILITIES

• Possess a comprehensive knowledge of the welding and metalworking equipment Arc3 sells, how the equipment functions, how to troubleshoot and effectively repair it, and how Arc3’s customers use the equipment so you can optimize that usage and earn “trusted expert” status.
• Utilize strong product knowledge, technical, sales, and self-management skills to deliver exceptional value and a superior customer experience.
• Help Arc3’s customers generally improve their business operations by ensuring that their equipment is performing at optimal levels.
• Continuously diagnose customer needs and expectations (i.e., product orders, potential sales, service issues, technical support needs) and share that vital information with appropriate Arc3 personnel.
• Act with integrity and a sense of urgency, being reliable and persistent, and building long-term customer relationships. 
• Step in and perform any job to ensure uninterrupted, exceptional customer service, including assisting customers in the branch, as needed. 
• Always maintain a professional demeanor and appearance. 
• Maximize product knowledge and remain aware of industry trends.
• Optimize repair and maintenance skills through continuous training as determined by you and your supervisor, including training at equipment manufacturer sites.
• Maintain CST (Certified Service Technician) status through ongoing training with the major brands Arc3 represents after one year hands on training and supervision from current Arc3 staff.
• Travel to designated branches weekly and make customer service calls as scheduled.
• Be proficient at working with various tools and instruments including laptop interfaces, smart phone interfaces, voltage/multimeters, etc.  
• Always strictly follow Arc3’s and its customers’ safety policies and procedures, including OSHA’s Lockout/Tagout procedures, and never risk your own or others’ safety.
• Troubleshoot, repair, and/or service Arc3-owned welding equipment, ironworkers, saws, cutting machines, etc. 
• Assist branches in assembling, installing, and delivering welding and metalworking equipment as needed.
• Maintain and clean your service shop regularly. 
• Participate in inventory counts as needed.
• On occasion, serve as back-up driver for inter-store needs.
• Perform basic vehicle maintenance for Arc3 fleet. 
• Maintain all company required paperwork.  

REQUIRED KNOWLEDGE, SKILLS AND EXPERIENCE

• High school diploma or equivalent required.
• Technical education preferred. Examples include welding engineering technician degrees, or other related engineering degrees, electronics or electrical degrees. 
• Certified Service Technician certified preferred.
• Minimum 2 years of mechanical, electrical, or electronics experience required.
• Reading and understanding wiring diagrams and electrical schematics preferred.
• Experience repairing pneumatic or hydraulic equipment preferred.
• Experience interacting directly with customers required.
• Good communication skills for planning and coordinating repair projects.
• Good driving record required. 

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

• Frequent sitting, using arms and hands, seeing, hearing, reading, walking, driving.
• Frequent lifting and moving.
• Occasional handling of heavy materials (cylinders, boxes, etc.) up to 150 pounds, with or without accommodation. 
• Service shop, retail store, and gas distribution plant environments. 
• Daily driving to and from branch locations.

BENEFITS

• 401(k) Retirement Plan with Company Match
• Health, Dental, and Vision Insurance
• Health Care and Dependent Care Flexible Spending Accounts    
• Health Savings Accounts with Annual Company Contribution
• Company Paid Short-Term and Long-Term Disability Insurance 
• Company Paid Life and Accidental Death and Dismemberment Insurance
• Voluntary Life, Critical Illness, and Accident Insurance
• New Employee Referral Bonus Program
• Tuition Reimbursement
• Paid Time Off
• Paid Holidays
• Employee Assistance Program
• Wellness Program with Health Insurance Premium Discounts
• Company Paid Uniforms
• Personal Protective Equipment Reimbursements

Equal Opportunity Employer. Disabled/Protected Veterans.