Cafe Manager | Broadway | New York, NY

Department: Retail

Reports to: Alpha Store Director

Location: 580 Broadway, NYC

Your Opportunity at ARC’TERYX:

You embody an entrepreneurial spirit and drive the success of your cafe’s business by leading a team of passionate team members to activate an exceptional community experience. As a champion of holding those around you in possibility, you create leadership development opportunities within your business to create the highest level of engagement for the people on your team, and in turn, the guest in your cafe. You inspire those around you with your commitment to education and sharing knowledge. By partnering and fostering a close relationship with your vendors and team members the community around you experiences a seamless experience through all touch points with the brand.  

• Managing and running the overall café-retail experience including placing and receiving orders and communicating with vendors, managing baristas and kitchen staff, training of baristas, high-quality drink execution, customer service, cash handling, and cafe maintenance
• Leading, training, and inspiring team members to provide an exceptional customer experience
• Delivering authentic customer service, overseeing training in drink and food standards, and providing guidance on point-of-sale operations
• Ensuring operational efficiency while maintaining a welcoming environment at the cafe
• Implementing staff development programs for new hires
• Elevating the cafe's financial performance by driving sales growth through meticulous food and drink preparation and the delivery of exceptional customer service
• Ensuring that the cafe and equipment are maintained to allow for a clean and safe environment
• Validating vendor invoices for errors and prices and communicate with owners and vendor any issues
• Placing orders with vendors according to guidelines
• Managing positive relationships with vendors
• Communicating regularly with executive leadership regarding sales, staffing, employee performance, and overall operational efficiency
• Overseeing and managing disciplinary records within the cafe, ensuring clear communication of and adherence to established standards of conduct and shop guidelines
• Maintaining excellent food quality and customer service
• Creating a positive and encouraging environment for team members

• You have a minimum of 3 years of experience in coffee shop management
• You have excellent communication and leadership skills
• You have a strong attention to detail and organizational skills
• You can work in a fast-paced environment
• You have a passion for coffee and customer service
• You have a deep knowledge of coffee, espresso, and teas (along with the accompanying equipment) is a huge plus
• You can prioritize and manage multiple tasks within tight deadlines
• You can lead and drive change with little supervision
• You have excellent written and verbal communication skills
• You can coordinate and lead projects to completion
• You are proactive in identifying the root cause of issues and developing solutions
• You remain highly flexible and adaptable when faced with ambiguity
• You can balance autonomy and collaboration
• You inspire breakthrough thinking and continuous improvement
• You seek the best (but sometimes not the easiest) solutions, with an unwavering commitment
• Your passion for your work is paralleled by your passion for getting outside and living it
• You can remain in a stationary position for a minimum of 3 hours
• You can stand, walk, stoop, and kneel
• You can lift up to 50 pounds intermittently, lift 3 pounds to shoulder height repetitively

• Every employee who prepares or serves food in New York must get their Food Handler’s license and present proof within 30 days OR an active Food Protection Manager Certification. 

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance. 

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.  

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better

We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way. 

Join us in creating positive change in ourselves, our communities, and the world. 

Live it. Get out there - the mountains make us better 

Disruptive evolution. In pursuit of better. Always. 

Commit. We set bold objectives and see them through. 

Salary : $66,600 - $91,600