Arbor Property Management
Job Description
Position Title: Leasing Agent
Department: Office
Reports To: Property Manager
Employment Status: Full-Time
Location: San Antonio, TX

Position Summary

The Leasing Agent is the community's primary sales professional and brand ambassador. This position is responsible for driving occupancy and revenue by delivering an exceptional customer experience, converting qualified prospects into residents, supporting resident retention, and representing Arbor Property Management with professionalism, integrity, and enthusiasm. Success in this role is measured by leasing performance, customer satisfaction, accurate administration, Fair Housing compliance, and meaningful contributions to the overall success of the community.

Essential Duties & Responsibilities

Sales & Leasing Excellence

• Manage the leasing process from first inquiry through move-in using a consultative sales approach.
• Respond promptly to all telephone, online, and walk-in inquiries and maintain timely follow-up until a leasing decision is reached.
• Conduct engaging apartment and community tours tailored to each prospect's needs.
• Present community features, pricing, and current promotions while overcoming objections ethically and professionally.
• Maintain accurate guest cards, CRM activities, and prospect communications to maximize conversion opportunities.
• Achieve individual leasing, occupancy, and renewal goals established by management.

Customer Experience & Resident Relations

• Deliver exceptional service to every prospect, resident, and guest.
• Complete professional move-in orientations and ensure new residents receive a positive first impression.
• Coordinate resident concerns with the maintenance and management teams and follow through until resolution.
• Build relationships that support resident satisfaction and long-term retention.

Marketing & Business Development

• Support outreach marketing initiatives, resident referral programs, and community events.
• Maintain accurate online listings, promotional materials, and digital marketing content assigned to the community.
• Monitor market trends, competing communities, and provide recommendations to management.
• Represent Arbor professionally at all community marketing events and networking opportunities.

Administrative & Compliance

• Process applications, screening documentation, lease agreements, renewals, and resident files accurately and timely.
• Maintain complete and accurate records within the property management software and CRM.
• Accept rental payments and complete administrative tasks in accordance with company policy.
• Ensure all leasing activities comply with Fair Housing laws and company policies.

Property Presentation & Team Collaboration

• Inspect model apartments, amenities, leasing office, and market-ready homes to ensure presentation standards are maintained.
• Promptly communicate maintenance, housekeeping, or curb appeal concerns. 
• Partner with the Property Manager, Assistant Property Manager, and Maintenance team to achieve occupancy, financial, and resident satisfaction goals.

Performance Expectations & Success Factors

Sales Performance
Consistently achieves leasing goals through effective prospect management and follow-up.

Customer Experience
Creates a welcoming, professional, and solution-oriented experience for every interaction.

Communication
Communicates clearly, professionally, and promptly with prospects, residents, vendors, and coworkers.

Organization & Accuracy 
Maintains complete, accurate documentation and attention to detail.

Initiative & Accountability
Takes ownership of responsibilities, identifies opportunities, and follows through on commitments.

Professionalism & Compliance 
Represents Arbor positively while consistently demonstrating ethical sales practices and Fair Housing compliance.

Qualifications

Education

• High school diploma or GED required.

Experience

• One year of leasing, sales, hospitality, customer service, or related experience preferred.

Knowledge, Skills & Abilities

• Strong sales, communication, negotiation, and customer service skills.
• Ability to build rapport, overcome objections, and close leases professionally.
• Proficiency with Microsoft Office and property management software; AppFolio experience preferred.
• Ability to prioritize multiple responsibilities in a fast-paced environment.

Physical Requirements & Work Environment

• Walk the community and climb stairs while touring prospects.
• Operate standard office equipment and computer systems.
• Occasional outdoor work during marketing activities, inspections, and community events.

Arbor Core Expectations

• Conduct yourself with honesty, integrity, and professionalism.
• Deliver exceptional service to residents, prospects, vendors, and coworkers.
• Take ownership of responsibilities and be accountable for results.
• Maintain confidentiality of company and resident information.
• Comply with company policies, Fair Housing requirements, and all applicable laws.
• Support company initiatives and seek opportunities to improve resident satisfaction and operational excellence.

Benefits 
Eligible full-time employees receive medical insurance, paid vacation, paid sick leave, paid holidays, employee apartment discounts (where applicable), and professional development opportunities in accordance with company policy.

Employment Requirements 
Employment is contingent upon successful completion of a criminal background check, drug screening, and all other applicable pre-employment requirements.

Disclaimer 
This job description is intended to describe the general nature and level of work performed and is not intended to be an exhaustive list of all duties and responsibilities. Arbor Property Management reserves the right to modify or assign duties as business needs require. Arbor Property Management is an Equal Opportunity Employer.

Salary : $19