What are the responsibilities and job description for the Medical Office Receptionist position at Arbor Medical DO?
Company Description Arbor Medical DO is a medical practice based in Livonia, Michigan, serving patients from the local community and surrounding areas. Located at 27550 Joy Road, the practice provides accessible, patient-centered care in a professional clinical setting. Team members work closely with medical staff to support efficient operations and a positive patient experience. Arbor Medical DO offers a collaborative environment where administrative and clinical teams contribute to high-quality healthcare delivery.
Role Description The Medical Office Receptionist is a part-time, on-site role based in Livonia, MI. This position is responsible for greeting patients, managing check-in and check-out procedures, answering phones, and directing inquiries to the appropriate staff. Daily tasks include scheduling and confirming appointments, updating patient information, and verifying insurance details as needed. The Medical Office Receptionist also handles patient communications, collects co-pays, manages front desk paperwork, and supports basic administrative duties to ensure smooth office operations. The role requires a professional, courteous demeanor and the ability to maintain confidentiality and accuracy in a fast-paced medical environment.
Qualifications
- Strong front desk and receptionist skills, including Receptionist Duties and experience in a Medical Office setting.
- Proficient Phone Etiquette and ability to handle multi-line phone systems and patient inquiries.
- Competence in Appointment Scheduling, including confirming, rescheduling, and coordinating patient visits.
- Experience with Insurance Verification and basic understanding of medical insurance processes.
- Basic computer skills, including EHR or practice management software, and accurate data entry.
- Excellent communication, customer service, and interpersonal skills with a patient-focused approach.
- Strong organizational skills, attention to detail, and ability to manage multiple tasks efficiently.
- High school diploma or equivalent; prior experience in a medical office or healthcare environment preferred.