Front Desk Representative

Description

General Summary

Responsible for providing excellent customer service and acting as the first point of contact for patients/guests. Handle a range of administrative and customer service tasks to ensure smooth front office operations. Responsible for responding to inquiries, directing calls, and maintaining a tidy and organized workspace.

Essential Functions 

Perform check-in and check-out tasks, as well as insurance verification in one or more of the following areas:

Check-In

· Greet and check in patients and other visitors arriving for appointments

· Verify medical insurance benefits online or call insurance companies or primary care physicians (PCP) offices to obtain 

  benefit information

· Coordinate with patients regarding their insurance benefits and medical provider program 

· Collect co-payments/balances upfront 

· Confirm and obtain referrals and/or authorizations if required by insurance, prior to visit

· Obtain, verify, and enter patient and their provider’s information into EMR ensuring the accuracy of all entries 

· Scan paperwork to EMR 

· Complete end-of-day closing duties 

· Answer phones promptly and courteously, handle requests and inquiries, or route as appropriate 

Check-Out

· Complete check-out procedures at the end of patient visit

· Make follow-up appointments using scheduling protocol and forcing power protocol 

· Post charges and keep the posting of capitations up to date 

· Fax visit notes to the PCP or referral physician 

· Collect Co-payments for Self-Pay Patients or any pending co-payments to be collected 

· Scan all supporting documentation into the patient’s chart 

Insurance Verification

· Verify insurance coverage(s) at least one day in advance

· Request and obtain authorizations and referrals

· Scan to PDF and upload verified documents to each assigned location

· Assist with overflow of incoming calls

· Communicate with patients regarding copays, deductibles, and other fees

· Cancel and/or reschedule appointments for terminated insurances

· Verify and correct if needed PCP and Marketing Plan fields

· Cross-train to cover other Front Desk positions as needed  

Requirements

Job Specifications 

Typically has the following skills or abilities:

One to two years of Customer Service experience 

Ability to handle multiple tasks simultaneously in a fast-paced environment 

Ability to handle and diffuse patient complaints and disagreements 

Exceptional communication and interpersonal skills
 

Experience navigating Electronic Medical Records and Outlook 

Preferred Skills

Bilingual (English / Spanish) 

Salary : $15 - $16