What are the responsibilities and job description for the Front Desk Representative position at Kimpton EPIC Hotel?
Company Description Kimpton EPIC Hotel is a distinctive luxury hotel in downtown Miami that blends sophisticated urban design with a vibrant, relaxed lifestyle. As a global destination, the property attracts both leisure and business travelers seeking upscale comfort in a tropical setting. Team members join a culture that values personalized service, authentic experiences, and a welcoming atmosphere. Working at Kimpton EPIC Hotel offers the opportunity to grow within a respected hospitality brand while contributing to memorable guest stays.
Role Description The Front Desk Representative is a full-time, on-site role based at Kimpton EPIC Hotel in Miami, FL. This role is responsible for greeting and checking in guests, processing check-outs, and managing room assignments and reservations in the hotel system. Day-to-day tasks include answering phone calls, responding to guest inquiries, handling payments, and coordinating with housekeeping and other departments to fulfill guest requests. The Front Desk Representative supports a seamless arrival and departure experience, resolves guest concerns in a timely and professional manner, and maintains an organized and welcoming front desk area. The role requires consistent adherence to hotel policies, a strong focus on guest satisfaction, and the ability to work various shifts, including evenings, weekends, and holidays.
Qualifications
- Strong customer-facing skills, including Customer Service and Receptionist Duties, with a focus on delivering a warm, professional guest experience.
- Proficiency in handling Reservations and front desk operations, including booking, modifying, and canceling stays using hotel systems.
- Excellent Phone Etiquette and Communication skills, both verbal and written, to manage inquiries and coordinate with internal teams.
- Ability to remain calm and solution-oriented in a fast-paced environment, with strong problem-solving and multitasking abilities.
- Basic computer literacy and comfort with property management or reservation software; prior hotel front desk experience is preferred.
- High school diploma or equivalent; additional training or coursework in hospitality or customer service is an advantage.
- Reliable attendance, professional appearance, and willingness to work flexible schedules, including nights, weekends, and holidays.
- Fluency in English required; additional language skills (such as Spanish) are beneficial in serving a diverse guest population.