Resident District Manager, Aramark Facilities Management

Job Description

The Resident District Manager (RDM) holds full accountability for the financial, operational, and strategic performance of a large-scale facilities management account. This role serves as the senior-most leader on site, with direct ownership of P&L performance, client partnership, and delivery of all IFM services across Charlotte,NC and all of Mecklenburg County.

You will lead a multi-disciplinary team responsible for maintenance, custodial, and site operations while ensuring alignment to contract commitments, financial targets, and client expectations. Success in this role is defined by the ability to operate the account as a business, balancing service excellence with disciplined financial management.

This role is critical to delivering on Aramark?s IFM model. The Resident District Manager ensures that all services operate as one integrated system, driving efficiency, reducing cost, and improving the client?s overall facility performance. By combining operational execution with strong financial leadership, this role directly impacts both client satisfaction and business outcomes.

Compensation Range: The total compensation for this position is expected to range from $170,800 to $201,300.

About Aramark Facilities Management

Aramark Facilities Management delivers fully integrated solutions that support the performance, safety, and longevity of client assets. Through an Integrated Facilities Management (IFM) model, we provide a single-source solution across maintenance, engineering, custodial, grounds, energy management, and operational services. This approach drives efficiency, improves asset performance, and reduces total cost of ownership while enhancing the environments where our clients operate.

Job Responsibilities

Integrated Facilities Management (IFM) Operations

• Lead delivery of all IFM services, including:

• HVAC and mechanical systems
• Electrical and plumbing infrastructure
• Preventive and predictive maintenance programs
• Custodial and sanitation services
• Grounds, landscaping, and exterior maintenance
• Energy management and building systems optimization
• Drive a proactive maintenance strategy that reduces downtime, extends asset life, and limits deferred maintenance exposure
  
  

Full Account Leadership and Financial Ownership

• Own full P&L responsibility for the account, including revenue, cost management, labor strategy, and margin performance
• Build and manage annual operating budgets, forecasts, and financial plans tied directly to contract performance
• Identify and execute cost optimization strategies across labor, materials, energy, and vendor utilization
  
  

Client Partnership and Strategic Alignment

• Serve as the primary executive partner to the client, with full accountability for relationship health and contract delivery
• Lead regular business reviews focused on performance, financial results, and continuous improvement opportunities
• Align operational execution with the client?s broader business goals, including cost control, risk management, and asset performance
• Drive innovation in service delivery, including energy optimization, sustainability initiatives, and process improvement
• Position the account to scale and adapt to evolving client needs
  
  

Team Leadership and Workforce Strategy

• Lead and develop a high-performing leadership team, including operations managers, maintenance leaders, and functional supervisors
• Establish clear expectations tied to performance, safety, and financial accountability
• Build workforce plans that ensure proper staffing levels, skill alignment, and operational readiness
  
  

Safety, Compliance, and Risk Management

• Ensure full compliance with all regulatory, environmental, and safety standards
• Implement programs that reduce operational risk across facilities, workforce, and third-party vendors
• Conduct audits and inspections to maintain a safe and compliant work environment
• Lead incident response and corrective action planning when required
  
  

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

In order to be prepared for this leadership role, qualified candidates will possess:

• Bachelor?s degree in Engineering, Facilities Management, Business, or related field preferred
• 5 years of experience leading large, multi-service facilities management operations
• Proven success managing full P&L responsibility within a complex service environment
• Strong financial acumen with demonstrated ability to manage budgets, forecasts, and cost controls
• Experience leading integrated services across engineering, maintenance, and custodial operations
• Track record of building and leading high-performing teams
• Strong client-facing experience with executive-level communication skills
  
  

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.