What are the responsibilities and job description for the HR Business Partner position at ARAG North America?
Purpose:
ARAG is hiring an HR Business Partner! This person will execute on day-to-day operations of ARAG’s Culture & People functions including employee relations and performance management, benefit administration, and general administrative tasks. If you are looking to make a difference – look no further than ARAG!
Essential Duties and Responsibilities:
Do you thrive when collaborating with your colleagues? Do you have experience with employment practices, HR concepts and HRIS systems? Are you passionate about fostering a positive workplace and supporting team members in their professional journey?
ARAG is hiring an HR Business Partner! This person will execute on day-to-day operations of ARAG’s Culture & People functions including employee relations and performance management, benefit administration, and general administrative tasks. If you are looking to make a difference – look no further than ARAG!
Performance Management & Employee Relations
- Takes ownership of the performance management process, ensuring fairness and consistency across the organization.
- Advocates and champions others to resolve conflicts. Brings forth concerns, collaborates, and keeps Senior Manager, Culture & People updated on performance issues being addressed for specific departments and the status of those situations.
- Provides guidance and recommendations to managers to optimize their team members’ performance, reviewing performance evaluations and verbiage, supporting their coaching, counseling and disciplinary efforts as needed while also establishing a positive employer-employee relationship and promoting a high level of team member morale and motivation.
- Provides recommendations to Culture & Development Consultant on development opportunities for team members and managers.
- Appropriately tracks and maintains records of team member issues, concerns, and documentation. Tracks completion of performance reviews for the organization.
- Conducts workplace investigations if/when complaints or concerns are brought forth.
- Reviews and guides management recommendations for employment terminations. Conducts voluntary and involuntary termination meetings and exit interview processes.
Benefits Administration
- Administers all ARAG benefit programs, including health and welfare plans, tuition reimbursement, worker’s compensation, and STD/LTD. Inputs all benefit changes, including new hire, termination, status changes, address changes, etc. in the HRIS system to ensure accurate record keeping and proper deductions.
- Works closely with broker and carriers to ensure that plan administration, carrier portals and HRIS connections are accurate, and that changes, issues and updates are addressed timely.
- Answers questions from new and existing team members in a timely and accurate manner. Assists in the communication and education on available benefits and benefit changes.
- Proactively monitors the Company intranet and other team member communications to ensure all benefit communication and documents are accurate and up to date.
- Compiles monthly service awards for the organization and communicates with appropriate Payroll and Marketing personnel.
- Partners with HRIS vendor on the creation and review of annual 1095 statements.
- Partners with Leave Management vendor to administer the leave process for the organization, including FMLA, Short-Term Disability, Parental Leave, Caregiver Leave, etc. and provides updates to Senior Manager, Culture & People. Responsible for educating managers on FMLA, STD/LTD processes and provides training, as needed.
- Leads the Open Enrollment process for the organization, partners with broker and coordinates benefit meeting logistics. Ensures HRIS is updated appropriately, processes all benefit elections, and submits to carriers.
- Proactively provides input to Culture & People leadership on benefit questions, issues, revisions, updates, and administration.
- Collects and tracks College Savings forms, Health Club & Fitness Equipment Reimbursement, Race Reimbursement and ARAG Cares benefits.
- Creates exit packets for exiting team members.
HRIS Administration
- Responsible for the ongoing maintenance of the HRIS system, works with vendor when issues arise, and partners with Finance on maintaining system integrity.
- Assists managers and team members on usage of system, provides assistance, and trains new hires on how to utilize the system.
- Serves as primary resource for running reports from the HRIS systems and reviews reports ran for accuracy.
- Compiles reports and completes annual EEO reporting and ACA reporting.
- Proactively performs quality assurance audits on HRIS inputs including but not limited to new hires, time off policy assignments, merit increase data, etc.
Legal/Compliance
- Maintains personnel records and monitors department recordkeeping practices to ensure legal compliance.
- Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices.
- Works closely with Culture & People leadership on the implementation and administration of policies and processes including making recommendations for modifications and updates.
Administrative Department Support
- Monitors the department e-mail inbox, forwards to appropriate Culture & People contact and/or responds to requests timely and accurately.
- Assists with department projects, year-end duties, and initiatives, as requested.
- Maintains knowledge of trends, best practices, regulatory changes, and employment law. Makes recommendations on changes or updates, as needed.
- Maintains positive environment by actively supporting and promoting department and company objectives.
- Serves as a positive role model by representing ARAG at its Best.
- Perform other duties and special projects as assigned.
Knowledge
- Working knowledge and understanding of general Human Resources best practices.
- Demonstrated understanding of management practices, general employment practices, performance management, and employee relations.
- Knowledge of HR related issues, including compliance such as COBRA, FLSA, ADA, FMLA, ERISA, DOL, OSHA and EEOC reporting requirements, federal, state, and local laws.
- Familiarity with Human Resource concepts related to payroll, benefits & compensation.
- Experience working with an HRIS system. ADP experience preferred.
- Excellent computer skills in a Microsoft Office Windows environment. Must include working knowledge of Microsoft Word, Excel, and PowerPoint.
Skills
- Must be able to maintain a high degree of confidentiality.
- Requires critical thinking, problem-solving and analytical skills.
- Excellent oral and written communication skills.
- Must be able to deal with conflicting points of view and demonstrate integrity and fair-mindedness.
- Requires strong organizational skills and the ability to work in a fast-paced team environment with shifting priorities. High attention to detail is a must.
- Demonstrates an ability to manage workload and meet deadlines on a consistent basis.
- Ability to be flexible and to adjust thinking and behavior to changes in the work environment.
- Ability to work collaboratively and effectively with individuals at all levels within the organization.
- Strong interpersonal, relationship building and active listening skills that foster teamwork, commitment, and collaboration.
Education
- Bachelor’s degree in Human Resources, or related discipline or equivalent work experience.
Experience
- 4 years’ related experience. Employee relations and leave administration experience required.
Certifications, Licenses, Associations, etc.
- PHR/SHRM-CP Certification preferred.
Physical
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
