What are the responsibilities and job description for the Computer Systems Support Specialist position at Aqueity?
Computer Systems Support Specialist - On-site
Aqueity is looking for a skilled Computer Systems Support Specialist who is responsible for providing technical support and troubleshooting services to our clients. The Computer Systems Support Specialist supports and resolves issues related to workstations, printers, servers, networks, Microsoft 365, and vendor-specific hardware and software. This role requires strong technical aptitude, excellent customer service skills, and the ability to diagnose and resolve a wide variety of IT issues in a fast-paced Managed Services environment.
Responsibilities
Technical Support & Troubleshooting
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Education & Experience
- Minimum high school diploma required
- 2 years of experience in an end-user technical support role or equivalent combination of education and experience
- Experience working with an IT managed services provider or IT consulting firm strongly preferred
Required:
- Advanced understanding of operating systems, business applications, printing systems, and network systems
- Strong problem-solving and diagnostic skills with the ability to think outside the box
- Understanding of various support tools, troubleshooting techniques, and how technology is used to provide IT services
- Technical awareness to match the right resources to technical issues
- Typing proficiency to ensure quick and accurate service request entry
- Able to multi-task, adapt to change quickly, and manage competing priorities
- Strong verbal and written communication skills
- Ability to translate technical language into user-friendly explanations and action items
- Self-motivated and able to thrive in a fast-paced environment
- Detail-oriented documentation skills
- Able to lift 40 lbs. of computer equipment
Preferred:
- Experience with ConnectWise and/or Kaseya
- CompTIA A
- Microsoft MTA/MCSA
- Other relevant IT certifications
What We Offer
- Competitive salary based on experience
- Health, dental, and vision insurance
- Performance-based bonuses and incentives
- Supportive and collaborative work culture
- Professional growth and advancement opportunities
- On-the-job training and mentorship
Pay: $45-60k per year
Salary : $45,000 - $60,000