Front Office Specialist

Company Description Aquatic Therapy of Los Alamitos is a privately owned outpatient physical therapy clinic specializing in aquatic and land-based rehabilitation. We are committed to providing exceptional patient care in a welcoming, team-oriented environment where every staff member plays an important role in the patient experience.

Role Description The Front Office Coordinator is a part-time, on-site position, with possible opportunities for future full time hours, responsible for keeping the front office running efficiently while providing excellent customer service. This role includes greeting patients, answering phones, scheduling appointments, processing payments, preparing patient paperwork, maintaining medical records, and coordinating with therapists, patients, insurance companies, and physician offices.

Qualifications

• Excellent customer service and communication skills
• Strong organizational and multitasking abilities
• Comfortable using computers and learning medical software
• Detail-oriented with the ability to manage multiple priorities
• Medical office or physical therapy experience preferred, but not required
• High school diploma or equivalent

Responsibilities

• Welcome and check patients in and out
• Answer and manage incoming phone calls
• Schedule appointments and maintain therapist schedules
• Collect co-pays and patient balances
• Prepare evaluation, progress note, and re-evaluation paperwork
• Update patient records, referrals, authorizations, and Plans of Care
• Request and track physician signatures, prescriptions, and referrals
• Monitor schedules for documentation and authorization requirements
• Communicate with patients, therapists, insurance companies, and physician offices
• Scan and upload documentation while maintaining accurate electronic records
• Assist with daily administrative tasks to support efficient clinic operation

Pay Range

Hourly wage of

• 19-24$