What are the responsibilities and job description for the Customer Service Call Center Specialist position at Aquarius Water Conditioni?
Who we are:
Voted Top Workplace USA and MN for 10 years! We are a premier provider of water treatment, heating, cooling, plumbing and electrical services. We know there are a lot of choices for our customers and teammates to choose from for completing work in their home or to have as their work family. By providing 5-star customer service (treating customers’ homes like our own), best-in-class products and a positive, rewarding work environment, we have grown to 17 offices and over 260 teammates serving customers across Minnesota and Wisconsin. We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time, and you have probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.
The “Aquarius” difference: “Earning the right to be recommended!”
Core Values: Our organization believes our Core Values drive success and unify our growing team.
- Uncompromised Customer Service
- Unwavering Accountability
- Contagious Positive Culture
- Collaborative
Why choose Aquarius:
- Great Company culture in a fast-growing organization: One goal, one team!
- Family-owned and operated company.
- Health & Dental for our Employees Family
- Life and ADD Insurance
- STD/LTD Insurance
- 401(k) company matching
- Paid time off Paid holidays.
- Flexible weekly schedule
- Career development, on-going training, and growth
Main Task
You will promote customer satisfaction by converting incoming customer calls into booked service appointments.
What you will be doing:
- Answering incoming calls and creating excellent customer experiences for customers throughout all services areas within 16 locations throughout Minnesota and Wisconsin.
- We do use a phone script in order to create consistent customer experiences. This does not mean losing the human element of customer service. We think it's important to relate to customers, maintain professionalism and authenticity in each interaction.
- Participate in ongoing training, dedication to learning and professional growth.
- Maintain and update our customer database with updates, communication documenting, attention to detail and accuracy.
- Collaborate with various forms of communication - excellent communication skills written and verbal.
- Teamwork, supporting customers and other departments to facilitate customer needs.
- Various hours available plus an occasional Saturday
What you have to offer:
- HS Diploma/GED
- Minimum of 3 years’ Experience in Communications/Customer Service
- Proficient in Microsoft Word, Excel, Outlook, and 10 key
- Experienced in verbal and written communication
- Ability to manage and prioritize daily tasks
- Exceptional Attendance
If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for.
You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Aquarius Home Services by visiting our website: www.aquariushs.com.
Equal opportunity employer
Salary : $20 - $23