Office and Customer Service Assistant

Office & Customer Service AssistantJob Overview

We are looking for a friendly, dependable, and organized Office & Customer Service Assistant to join our team and help keep our office and water store running smoothly.

This is a hands-on position that combines customer service, sales, office support, and general organization. You will be one of the first people our customers interact with, so having a welcoming attitude and genuinely enjoying helping people is very important.

Our ideal candidate is someone who is positive, responsible, organized, comfortable talking to customers, and willing to jump in wherever needed. No two days are exactly the same, and this position is an important part of creating a great experience for our customers.

Responsibilities

Customer Service & Sales

• Greet customers warmly and provide friendly, helpful service
• Answer phone calls and assist customers with questions about our water, products, and services
• Help customers select and purchase bottled water and water treatment equipment
• Explain basic differences between our water systems, filters, softeners, and other products
• Assist with sales of water treatment equipment and accessories
• Process customer purchases and payments accurately
• Follow up with customers when needed
• Build positive relationships with new and existing customers
• Carry bottles and containers of water to customers' vehicles and assist with loading purchases
• Maintain a clean, welcoming, and professional customer area

Office & Administrative Support

• Answer and direct phone calls in a professional and friendly manner
• Schedule appointments and assist with maintaining the office calendar
• Enter customer information and other data accurately
• Prepare invoices, receipts, forms, and other documents
• Assist with filing and organizing customer records
• Help with basic computer tasks, emails, Word documents, spreadsheets, and other office duties
• Assist with inventory and keeping track of supplies and equipment
• Help keep the office and work areas organized

Equipment & Store Organization

• Label water treatment equipment, filters, parts, and other products
• Organize equipment and supplies so they are easy to locate
• Help receive, organize, and put away deliveries
• Maintain accurate product and equipment information
• Keep displays, shelves, and product areas neat and organized
• Help prepare equipment and materials for service calls or customer orders

Cleaning & General Office Support

• Help maintain a clean and organized office and customer area
• Clean counters, shelves, displays, and work areas
• Help keep the water store and surrounding areas neat and presentable
• Take out trash and assist with general cleaning as needed
• Be willing to help with a variety of tasks to keep the business running efficiently

Qualifications & Experience

• Previous customer service, retail, office, or administrative experience is preferred
• Must be friendly, welcoming, and comfortable interacting with customers
• Strong communication and interpersonal skills
• Ability to provide excellent customer service both in person and over the phone
• Comfortable using computers and learning new software
• Basic knowledge of Microsoft Word, Excel, email, and other office programs
• Strong organizational skills and attention to detail
• Able to multitask and prioritize responsibilities
• Reliable, punctual, and dependable
• Able to work independently while also being a team player
• Comfortable lifting and carrying water bottles and other products
• Bilingual English/Spanish is a plus
• Previous experience with sales, water treatment, plumbing, or QuickBooks is a plus, but not required

What We're Looking For

We are looking for someone who takes pride in their work and understands that great customer service is just as important as getting the job done.

The right person will be:

• Friendly and welcoming
• Comfortable talking with customers
• Willing to help keep things clean and organized
• Comfortable learning computer systems
• Organized and detail-oriented
• Helpful and team-oriented
• Interested in learning about water and water treatment
• Willing to help customers carry their water purchases to their vehicles
• Comfortable with a job that involves both office work and being on your feet

About the Position

This is a great opportunity for someone who enjoys working with people while also staying busy and organized. You will have the opportunity to learn about the water treatment industry, develop customer service and sales skills, and become an important part of our day-to-day operations.

We are looking for someone who is willing to learn, take initiative, and help wherever needed. If you are friendly, dependable, organized, and enjoy making customers feel welcome, we would love to hear from you.

Pay: $8.00 - $10.00 per hour

Expected hours: 6.0 – 11.0 per week

Work Location: In person

Salary : $8 - $10