What are the responsibilities and job description for the Customer Service Specialist - Part-Time Only position at Aqua-Tots Swim Schools?
Pay & Advancement
- Starting pay: $18/hour
- Pay raises at 90 days, 6 months, 12 months, and every 6 months after that
- Must be 18 years old to apply
At Aqua-Tots Swim Schools, we provide the highest quality swim lessons—and we have a blast doing it! Our mission is to be the best swim school in the world. We believe swimming is a life-saving skill that every child should learn. That’s why we’re looking for friendly, enthusiastic team members who want to make a difference.
The Part-Time Customer Service Specialist is a game-changer in the life of a child. They are responsible for implementing & upholding the Aqua-Tots Core Values in every interaction, whether with children, parents, or staff members.
Our Benefits:
- Starting pay: $18/hour (Must be 18 years old to apply)
- Pay raises at 90 days, 6 months, 12 months, and every 6 months after that
- Only Part-Time Hours available
- Weekly and Monthly contests to win prizes and money
- Career growth into leadership roles
- Paid training
- Medical, dental, and vision benefits (for eligible team members)
- 401(k) with company match
- Telehealth supplemental insurance (disability, accident, hospital)
- Quarterly team outings & holiday parties
- Employee and member referral bonuses
- Educational Assistance & Personal Enrichment programs
- Employee family swim lesson discounts
- Break room stocked with snacks & drinks
- Closed for major federal holidays
- Aqua-Tots Core Values
Want to see what it’s like to work here?
Watch this short video: https://youtu.be/F3T0BDAEGVk?si=78xNWLGa0AlJw4KS
What we are looking for
- Outgoing, friendly, and professional
- Excellent communication and hospitality skills
- Comfortable using computers and scheduling software
- Great at multitasking and staying organized
- Detail-oriented and dependable
- Customer service or hospitality experience preferred
- Sales experience is a plus
- Bilingual is a bonus (Spanish, Mandarin, etc.), but not required
What this position is NOT:
- This is not a receptionist position
- This is not a full-time position
- This is not a seasonal or short-term position
Schedule Requirements
- Minimum of 3 shifts per week:
- At least 2 weekday afternoon/evening shifts (3:30–8:30 PM) AND
- 1 weekend shift – Saturday OR Sunday (8:30 AM–1:30 PM)
What You’ll Do
- Greet customers with a warm, welcoming attitude
- Communicate effectively with families and children
- Build strong relationships—learn names, show you care
- Answer phones, give tours, and explain swim programs
- Enroll students and manage class schedules using our system
- Resolve customer concerns with empathy and professionalism
- Maintain a clean, friendly, and safe front desk and lobby
- Smile and have fun while making a difference!
Aqua-Tots Swim Schools is the leader in swim instruction for children ages 4 months to 12 years, with locations in communities across the globe. Our vision is simple but powerful: to save lives by teaching children how to become safe and confident swimmers for life.
We are passionate about providing a family-friendly experience, a positive team culture, and a world-class swim education. Whether in the pool or at the front desk, every team member plays a key role in helping children gain life-saving skills and giving parents peace of mind.
If you're energetic, dependable, and love working with families and kids, Aqua-Tots is a place where you can grow, thrive, and make a lasting difference—one swimmer at a time.
Salary : $18