Aqua-Tots Aquatics Manager - 32 Hours/Week *Henderson, NV

Job Description:

The Aquatic Manager position consists of leading and managing all Aquatic Staff in upholding Aqua-Tots Swim Schools Core Values and brand standards in order to provide customers with consistent, quality swimming lessons that adhere to the Aqua-Tots Curriculum Standards and provide excellent customer service in a safe and welcoming environment.

Areas of Responsibility

The Aquatic Manager is responsible for providing leadership and management in the following areas of Aquatic Operations:

• Customer Service and Sales
• Ensure Aquatic Staff adheres to the Aqua-Tots Core Values during all staff and customer interactions
• Maintain a high level of customer engagement and ensure overall customer satisfaction
• Educate customers in the Aqua-Tots ‘Learn to Swim’ program in order to sell the proper swim lessons to meet their needs
• Assist General Manager (GM) and Office Manager (OM) in the management of class schedules
• Respond to customer concerns, instructor or curriculum related feedback received via social media, e-mail communication, and in-person concerns
• Follow up with curriculum or instructor related student drops
• Manage the progression of all students
• Assist GM to ensure all Aquatic and Front Desk Staff maintain Aqua-Tots quality and consistency through excellent customer service
• Ensure staff meets all sales goals set by the General Manager
• Human Resources
• Manage all Aquatic Staff
• Oversee the hiring, training, mentoring, assessing, and scheduling of Aquatic staff
• Manage and document Aquatic staff disciplinary action and certifications
• Manage own & Aquatic staff schedules to accommodate the Aquatic needs
• Manage attendance and shift coverage for Aquatic staff
• Review and submit Aquatic staff time sheets to GM
• Staff Management
• Build a team environment and promote the Aqua-Tots culture among Aquatic staff
• Ensure Aquatic staff provides effective parent and child feedback, addresses concerns and provides solutions
• Manage and meet regularly with underperforming Aquatic staff
• Review and create action plans from Deck Supervisor reports
• Manage monthly Aquatic Staff Meetings and In-Service Trainings
• Manage monthly Master Instructor Meetings and Deck Supervisor Meetings
• Manage quarterly team building activities
• Facility Management
• Maintain the pool, pump room, and pool environment to ensure adherence to the Aqua-Tots brand standard in safety, cleanliness, and overall appearance
• Ensure the safety of staff and customers
• Ensure completion and submission of incident reports when necessary
• Marketing
• Assist GM in implementing grassroots, local, and franchise level marketing campaigns
• Minimum Qualifications
• High School Graduate or GED equivalent, Bachelor’s Degree preferred
• At least 18 years of age
• Valid Driver’s License
• Open availability
• Aquatic experience
• Customer Service experience preferred
• Preferred Qualifications
• Operations experience
• Experience leading a team
• Capable of developing others
• Influences by example
• Pays attention to detail
• Team Building
• Communicates Effectively
• Strong Social Skills

This is a full-time position (32 hours per week). Days and hours vary based on school’s need and season.

Job Type: Full-time

Pay: $18.50 - $21.50 per hour

Benefits:

• Employee discount
• Flexible schedule
• On-the-job training
• Opportunities for advancement
• Paid time off
• Paid training

Application Question(s):

• How Many Years of Customer Service Experience Do You Have?
• How Many Years of Experience Working with Children Do You Have?
• How Many Years of Experience Leading a Team of Young Adults Do You Have?
• Are You Willing to Get Instructor Certified Through Us?
• Are You Available to Work on the Weekends (Saturday/Sunday)?

Education:

• High school or equivalent (Preferred)

Work Location: In person

Salary : $19 - $22