What are the responsibilities and job description for the Administrative Coordinator (Client Referral Scheduling) position at AQUA Home Care?
The Administrative Coordinator is responsible for referring client scheduled care needs to care providers who accept the referral to fulfill the care plan requested by the client. The Administrative coordinator maintains accurate documentation of schedule and care plan as requested by the client and referred to the care provider. As needed, the Administrative Coordinator will inform responsible team members should there be any concern for client care to maintain communication with Aqua Home Care and the client’s family or POA. The role requires excellent organizational skills, attention to detail, and the ability to communicate effectively with clients and healthcare professionals.
Key Responsibilities:
- Coordinate care provider referrals and send confirmations for client care
- Maintain up-to-date records of client records in our software
- Communicate client schedule details and care plan with care providers
- Verify client information and update accordingly.
- Ensure smooth client care with detailed communication
- Answer phone calls and assist clients with inquiries
- Collaborate with healthcare providers and other staff to optimize the daily schedules.
- Monitor and manage appointment reminders and follow-ups.
- Handle emergency scheduling conflicts and make necessary adjustments promptly.
- Adhere to HIPAA guidelines and maintain clients confidentiality.
Qualifications:
- Additional healthcare-related certifications are a plus.
- Previous experience in a scheduling or administrative role, preferably in a healthcare setting.
- Proficiency in using scheduling software.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to multitask and handle fast-paced environments effectively.
- Basic knowledge of medical terminology.
- Demonstrated ability to work independently and as part of a team.
- Bilingual abilities are a plus.
Working Conditions:
- Full-time position with standard office hours; some flexibility required based on scheduling needs to be on-call during evenings and weekends. Weekend availability on rotation required
- Work primarily in an office, computer work and phone calls
- Interaction with clients and administrative personnel.
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $40,000 - $50,000