Lead Housekeeping Supervisor

Overview

The Lead Housekeeping Supervisor is responsible for inspecting rooms, some administrative duties and serving as the primary point of contact between housekeeping staff and company leadership. This role ensures clear communication, supports employee needs, and maintains high standards of cleanliness, productivity, and team engagement. The Lead Supervisor acts as both a working leader and a liaison, fostering a positive and professional work environment.

Responsibilities & Essential Functions

• Serve as the main point of contact between housekeeping staff and management, ensuring clear and timely communication
• Communicate company expectations, updates, and policies to team members
• Relays employee concerns, feedback, and operational issues to management in a professional manner
• Inspects guest rooms to ensure cleanliness and quality standards are met
• Train, coach, and mentor housekeeping staff on proper cleaning procedures, safety protocols, and company standards
• Lead by example by assisting with cleaning duties as needed
• Monitor team performance, attendance, productivity, and conduct concerns
• Performs weekly administrative duties, ensuring all rooms are entered into company software and ensuring accuracy of housekeeping records
• Distribute, track, and collect required employee paperwork in a timely and organized manner
• Ensure compliance with company policies, safety standards, and OSHA guidelines
• Address and help resolve guest concerns related to housekeeping services
• Maintain strong communication with other departments such as Front Desk and Maintenance