Executive Manager Housekeeping

About Us

Aqua Green Hospitality Services is a vibrant, innovative, and multifaceted corporate hospitality services company with a footprint along the United States - East Coast. We offer a diverse range of flexible housekeeping and overall accommodation services and modules designed specifically for each of our partners.

We are a one-stop shop for the hospitality industry! Our meticulously studied and strategically tailored modules ensure success in taking the burden off our hotel/resort management partners so they can focus on elevating their respective guest experience while maximizing their bottom line. Our profound insight into understanding our partner's challenges in recruiting, training, and supervision while successfully adapting to their values, culture, and financial structure.

About The Job

It is the primary responsibility of the Executive Housekeeper to manage all operations for their properties. All duties are to be performed in accordance with Aqua Green Services policies, practices, and procedures.

Responsibilities & Essential Functions

• Manages assigned operational functions consistent with the strategic plan and vision for the Company.
• Manages projects based on specialized focuses; provides regular status updates to Area Manager.
• Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction.
• Conducts daily briefings with staff and coordinate necessary meetings with departmental employees.
• Conducts regular one-on-one meetings with General Managers, Regional Managers, and HR.
• Ensures safety regulations and procedures are adhered to. Holds monthly safety meetings and safety training as per Aqua Green Services policies.
• Reports maintenance needs and repair of equipment.
• Reports all injuries to HR immediately.
• Trains and monitors quality control in accordance with Brand standards for the properties.
• Follows up with staff on Quality Control and Visual inspections, accountability on room inventory, and covering check-outs. Create an action plan for those that continually do not meet expectations.
• Provide the highest level of service to all guests; enforce standards for guest service and operational procedures.
• Provides input for new products and equipment to enhance guest experience and overall safety and departmental efficiency.
• Monitor and evaluate the department’s cost control, labor expense and process improvements.
• Conduct consistent evaluation and coaching of employees.
• Relationship building with all staff and HR to identify and resolve employee concerns.
• Create, implement, and ensure consistency with training of all direct reports and department new hires; conduct/oversee on-going training and enforcement of policies and procedures.
• Provide support and mentor all direct reports creating a development plan to help provide advancement opportunities for individuals and create succession planning for the department, division, and company.
• Compliance with the company policies, legal requirements and collective bargaining agreements.
• Familiar with interviewing and hiring practices and compliance laws.
• Ability to coach and mentor staff members not performing accordingly to standards and room credit goals.
• Counsel and issue approved discipline to employees that violate departmental and/or company policies and procedures through progressive counseling guidelines.
• Able to adjust accordingly with business demands - be able and not limited to operate and manage other positions in lieu of calls, vacation and needed coverage Conduct periodic room inspections.
• Conduct room inspections.
• Occasional travel as needed.
• Perform all other job-related duties as requested.