Clinical Supervisor

Riverchase Dermatology, an AQUA Dermatology portfolio practice, is Florida’s largest and most comprehensive full-service skin care provider in the Southeast, offering medical, surgical, and cosmetic dermatology, plastic surgery, vein care and radiation oncology. Founded in 1998, AQUA Dermatology is the Southeast’s premier dermatology practice with over 100 locations throughout Florida, Georgia and Alabama. Our established practices and experienced physicians offer patients the most quality outcomes and an exceptional patient experience. From common rashes to skin cancer treatments, plastic surgery procedures to an array of vein treatments, no case is beyond our experience and expertise.

Summary/Objective
The Medical Assistant Supervisor is responsible for overseeing all clinical aspects of the assigned site of the practice, ensuring quality patient care and the professional operation of the department. There may be one Supervisor per Office Location or Shared Locations with 5 or more MA’s as volume demands.

In addition to the standard responsibilities and expectations for all Medical Assistants and/or Lead Medical Assistants – the Supervisor is expected to assume a leadership role by exhibiting the following attributes:

• Exhibits professional and interpersonal skills that allow for working closely and effectively with other Lead Medical Assistants and Management if necessary.
• Fosters a sense of community, regard, and trust within a clinical team.

Supervisory Duties

• Responsible for orientation and training of clinical staff for the respective site, under the direction of the Regional Clinical Manager.
• Giving direction to clinical staff, as needed, for efficient use of time and office needs.
• Ensuring provider-specific on-site needs are met, such as specific supplies, medicines & instruments.
• Acting as a secondary (to the Office Manager) to receive team-specific call-outs or late calls.
• Guiding the daily clinical flow for maximum efficiency.
• Performing the provider's surgical post-op callbacks if indicated.
• Confirmation of provider’s surgical patients with any provider-specific instructions.
• Following up on patient concerns through the clinical CS spreadsheet, for the supervisor’s specific location.
• Timely completion and submission of incident/accident/exposure reports
• Clinical orientation, orientation checklist & on-site training
• Weekly clinical staff meetings or “huddles”
• Biopsy Log, Culture Log, MSDS, and Operating Plan Monitoring

Desk Duties

• Electronic Medical Record and Practice Management System proficiency
• EMR “Nurse Notes” bucket oversight
• Coordinating all local pathology results & treatment plans in biopsy logs, along with any provider-specific instructions with patients and patients' families.
• Schedule local E&S, General Derm, Post Op, Nursing, and Cosmetic appointments.
• Schedule Mohs as needed.
• Pathology handling, distribution & oversight
  • External & internal biopsies
  • Culture results
• Returning all patient calls by the COB, the same day.

Education and Experience

• College Degree preferred or Medical Assistant Certification (AAMA/CMA), Registration (RMA), completion of a formal MA training program; LPN; or High School Diploma with equivalent experience 
• Supervisory experience preferred