Department: Customer Service 

Reports to: Sr. Service Management

FLSA Status: Non-Exempt

Salary Range:  $25.96 to $32.27 per hour

Summary

The Field Service Apprentice is an entry-level role intended to provide hands-on experience in supporting equipment installations, basic maintenance tasks, and field service preparation. This role supports experienced technicians on-site and is designed as a developmental step toward becoming a Field Service Technician.

This position will be onsite at Aqua-Aerobic Systems, Inc. in Loves Park, IL for the first several months of employment, followed by 100% travel to customer locations thereafter.

ESSENTIAL DUTIES AND RESPONSIBILITIES

knowledge, skills and abilities

Mechanical aptitude and willingness to learn technical field work. Ability to follow detailed instructions and work in team settings. Familiarity with hand tools and basic mechanical systems is preferred.

SUPERVISORY RESPONSIBILITIES

None

WORK ENVIRONMENT

Typical office setting with moderate noise from computers, printers, phones, and team activity. May include occasional remote or travel coordination.

Minimum qualifications

· High school diploma or GED required; experiences or technical coursework in mechanics, industrial maintenance, or a related field is a plus 

· Demonstrated mechanical aptitude and a strong willingness to learn technical field work 

· Strong oral and written communication skills, including the ability to follow verbal and written instructions accurately 

· Strong critical thinking skills or a demonstrated history of problem solving 

· Strong customer service orientation with a professional and approachable demeanor 

· Comfortable embracing new technology, including mobile applications, AI-assisted tools, field service software, and emerging industry developments as they are introduced into day-to-day operations

· Familiarity with basic hand tools preferred; experience in mechanical, trades, construction, agricultural, or technical environments is a plus 

· Ability to maintain safe, clean, and organized workspaces across shop, vehicle, and job site settings 

· Reliable, punctual, and team-oriented with the ability to build constructive working relationships 

· Positive attitude toward ongoing learning, training participation, and receiving feedback 

· Must be available to work onsite at Aqua-Aerobic Systems headquarters in Loves Park, IL for the first several months of employment, followed by 100% travel to customer locations thereafter

· Bilingual proficiency in Spanish is a plus

CUSTOMERS

- Internal: 15% (Field Technicians, Technical Support. External)
 - External: 5% (Operators, Contractors, Representatives)

Benefits Include:

Medical (prescription coverage included), Dental, Vision, Life Insurance, Short Term Disability, Long term Disability, Accidental Death and Dismemberment, Business Travel Insurance, Paid Parental Leave, Medical Flex, Dependent Care Flex, Lifestyle Spending Account, EAP, 401k plus 3% match– both pretax and post, Profit sharing, Bonus, Summer Hours, Paid Christmas Shutdown, Paid Volunteer Hours, Vacation & Paid Leave for All Workers, Vacation Purchase Program, Tuition Reimbursement, Telecommuting up to 2 days a week, Flex work schedule, Identity Theft Protection