What are the responsibilities and job description for the Service Manager position at APTURA Group?
Job Summary- The Service Manager manages the on-time production, delivery, and installation of material to our customers. This position provides team members with the appropriate training, tools, direction, and motivation to enable their success.
The Service Manager is Responsible and Accountable for:
The Service Manager is Responsible and Accountable for:
- Coaching, mentoring, developing, and supervising staff
- Supervise scheduling the service/installation technicians along with managing the warehouse/service vehicle inventory, staging products and meeting production schedules and goals
- Support Project Managers and Sales with estimated installation labor/shop times
- Conduct monthly inspections and safety meetings with field technicians and shop personnel
- Supervise generation of production schedule and efficiency report for service
- Order parts as needed
- Establish/implement/maintain quality control process to ensure seamless execution, quality control, and timely installation completion
- Assist Service Technicians with diagnosing and resolving issues
- Promote service capabilities to customers
- Stay on top of industry trends by participating in offered training
- Excellent verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Well organized with high prioritization skills
- Team oriented and results driven
- Strong leadership and decision making skills
- Proficient in MS Office Suite
- DHI certifications and prior experience in Division 8 Commercial Doors, Frames, & Hardware recommended