What are the responsibilities and job description for the IT Assistant (Help Desk) position at Aptonet?
IT Assistant in Fort Myers, FL (On Site)
As an IT Assistant, you will provide essential support to our IT department, ensuring the smooth operation of all our technological systems. You will work closely with the IT administrator and other departments to troubleshoot issues, implement solutions, and contribute to the overall efficiency and security of our IT infrastructure.
Responsibilities:
Provide technical support to end-users, resolving hardware, software, and network issues in a timely manner.
Assist in the installation, configuration, and maintenance of hardware and software systems.
Help manage and monitor network infrastructure, including routers, switches, and firewalls.
Perform routine system updates and upgrades to ensure optimal performance and security.
Assist in maintaining documentation of IT processes, procedures, and configurations.
Collaborate with the IT administrator to identify areas for improvement and implement solutions.
Provide training and support to users on IT-related topics as needed.
Requirements:
Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
Prior experience in a similar IT support role preferred.
Strong knowledge of computer hardware, operating systems, and software applications.
Familiarity with network protocols, configurations, and troubleshooting techniques.
Excellent problem-solving and communication skills.
Ability to work independently and collaboratively in a fast-paced environment.
Certifications such as CompTIA A , Network , or Microsoft Certified IT Professional (MCITP) a plus.
Physical Requirements:
Ability to sit or stand for extended periods and perform frequent computer and keyboard use.
Ability to walk, bend, stoop, reach, and work in confined spaces to install or service equipment.
Ability to lift and move equipment up to 50 pounds.
Sufficient manual dexterity and visual acuity to handle technical components and read screens or documentation.
Ability to travel between work areas or locations as needed.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.