What are the responsibilities and job description for the WMS Application Support L2/L3 position at Aptino?
Role: WMS Application Support Engineer (L2/L3)
Location: Richmond, VA (Hybrid – 3 days/week onsite)
Job Description:
We are looking for a WMS Application Support Engineer (L2/L3) with strong techno-functional expertise to provide production support for Blue Yonder Warehouse Management System (WMS) and a customized Material Management solution. The ideal candidate will possess excellent analytical, troubleshooting, and application support skills, with experience supporting warehouse operations, inventory processes, and enterprise integrations in a fast-paced production environment.
Key Responsibilities:
- Provide Level 2/Level 3 production support for Blue Yonder WMS, ensuring timely resolution of application incidents, service requests, and production issues.
- Investigate and resolve functional and technical issues related to warehouse operations, material planning, inventory control, and replenishment processes.
- Perform detailed root cause analysis (RCA) for recurring issues and collaborate with development teams to implement permanent solutions.
- Monitor application health, scheduled jobs, batch processes, interfaces, and system integrations to ensure uninterrupted business operations.
- Support business users during critical planning windows, warehouse activities, and high-volume operational periods.
- Analyze production logs, application errors, and interface failures, ensuring prompt issue identification and resolution.
- Coordinate with cross-functional teams, including business users, developers, infrastructure, and ERP support teams, to resolve complex production issues.
- Maintain support documentation, incident records, knowledge articles, and operational procedures while adhering to established SLAs.
Required Functional Expertise:
- Strong understanding of warehouse management, inventory control, material planning, and replenishment workflows.
- Experience with inventory optimization concepts, including safety stock, stock replenishment, and material movement processes.
- Ability to monitor, investigate, and resolve planning exceptions, system alerts, and operational discrepancies.
- Familiarity with supply and demand planning concepts, inventory constraints, and warehouse execution processes.
Required Technical Skills:
- Hands-on experience supporting Blue Yonder WMS (formerly JDA) or related Blue Yonder warehouse and planning applications in a production support environment.
- Strong working knowledge of MOCA for troubleshooting, debugging, and application analysis.
- Proficiency in writing and analyzing SQL queries for data validation, troubleshooting, and production support activities.
- Experience supporting integrations between WMS and enterprise systems such as SAP, Oracle ERP, or similar platforms.
- Knowledge of monitoring and resolving issues related to interfaces, APIs, scheduled jobs, batch processing, and data synchronization.
- Familiarity with incident management, change management, and problem management processes within ITIL-based support environments.
Preferred Qualifications:
- Experience working in enterprise warehouse, supply chain, manufacturing, or distribution environments.
- Exposure to monitoring tools, ticketing systems (ServiceNow, Jira, etc.), and production support best practices.
- Experience working in Agile or ITIL-driven support organizations.
- Strong communication, analytical, and problem-solving skills with the ability to collaborate effectively across technical and business teams.
- Ability to manage multiple priorities, work independently, and take ownership of production support activities.