What are the responsibilities and job description for the Customer Service Representative position at Aptino, Inc.?
📢 Hiring: Customer Service Representative
📍 Cary, NC 27513
📅 Contract: 6 Months
🏢 Hybrid Role – After training: 2 days onsite & 3 days remote
⏰ Schedule:
• Training: Monday – Friday | 9:00 AM – 5:30 PM EST
• Regular Shift: Monday – Friday | 11:30 AM – 8:00 PM EST
We are looking for a customer-focused professional with at least 1 year of high-volume call center experience and strong knowledge of tools like Outlook, Microsoft Teams, and similar platforms.
🔹 Key Responsibilities:
• Handle inbound and outbound customer calls related to prescription status, medication deliveries, payments, and account inquiries
• Assist customers with refill requests, shipment updates, insurance verification, and invoice-related questions
• Maintain accurate customer records and document interaction details in internal systems
• Coordinate with internal teams including pharmacists and nurses for escalations or patient-related concerns
• Provide timely resolutions by directing inquiries to the appropriate departments when needed
• Support customers with professionalism, empathy, and strong communication skills
• Identify and escalate product complaints or safety-related concerns following company procedures
• Ensure a smooth customer experience while managing multiple tasks in a fast-paced environment
✅ Requirements:
• 1 year of call center/customer support experience
• Strong communication and multitasking abilities
• Comfortable working with Microsoft Outlook, Teams, and customer management systems
• Detail-oriented with strong documentation skills
Salary : $18 - $20