Outreach Specialist

Seeking a Field Outreach Specialist to focus on customer communications and outreach and be responsible for educating and addressing customer concerns.

Requires 50% travel at minimum in the field and occasionally monthly and/or quarterly team meetings in San Rafael.

You will:

• Understand and review planned work and execute comprehensive customer outreach in coordination with partnering organizations to ensure ample customer communications related to visible field work
• Collect, coordinate, organize and deliver outreach plans and deliverables in a timely manner
• Utilize resources to prepare and complete outreach, including Google Earth, GIS, CC&B, SAP
• Initiate strong working relationships with work-sponsored project managers (PMs)
• Function as lead to coordinate input from the Program Managers, local construction teams, Public Affairs, Land Management, Environmental Management, and others
• Take the lead to develop local tactical plans, project by project, based on in-field expertise
• Strategize and develop customized outreach plans for specific projects with input from PM and team
• Tailboard and educate internal and external project crews regarding customer concerns or issues
• Route and manage complex customer concerns, in a timely and thorough manner - on the phone or in person based on the nature of the concern
• Facilitate customer escalations including legal claims and restoration efforts as needed
• Consistently document customer communications
• Coordinate and document the completion of outreach, including mailing letters, making phone calls attending meetings, and door-to-door canvassing
• Regularly attend meetings to educate and update on key projects and any customer escalations
• Develop and host Open Houses, community-based organization (CBO) presentations, and other appropriate efforts for educating customers proactively regarding programs and projects.

Pay: $68-75/hour W2

Start: January
Duration: 11 months through the end of the year
Location: San Rafael, CA (Hybrid – 50% travel to within county project sites/job walks)

Requirements:

• Bachelor’s degree
• 3 years of customer-facing experience
• Detail-oriented and meticulous on documentation, work planning, training, and safety
• Accountable, self-starter
• 4 years of customer service, program management, project management, gas/ electric construction, and/or energy efficiency sales and/or service experience
• Positive, enthusiastic, collaborative, customer-centric self-starter
• Detail-oriented and meticulous on documentation, work planning, training and safety
• Accountable, dependable, and initiative-taking to work hard with limited supervision
• Demonstrated ability to provide proactive, high quality customer service while resolving issues of a complex nature

Keywords: outreach coordinator, outreach director, outreach worker

Pay: $68.00 - $75.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Work Location: Hybrid remote in San Rafael, CA 94901

Salary : $68 - $75