What are the responsibilities and job description for the Outreach Specialist position at Aptara?
Seeking a Field Outreach Specialist to focus on customer communications and outreach and be responsible for educating and addressing customer concerns.
Requires 50% travel at minimum in the field and occasionally monthly and/or quarterly team meetings in San Rafael.
You will:
- Understand and review planned work and execute comprehensive customer outreach in coordination with partnering organizations to ensure ample customer communications related to visible field work
- Collect, coordinate, organize and deliver outreach plans and deliverables in a timely manner
- Utilize resources to prepare and complete outreach, including Google Earth, GIS, CC&B, SAP
- Initiate strong working relationships with work-sponsored project managers (PMs)
- Function as lead to coordinate input from the Program Managers, local construction teams, Public Affairs, Land Management, Environmental Management, and others
- Take the lead to develop local tactical plans, project by project, based on in-field expertise
- Strategize and develop customized outreach plans for specific projects with input from PM and team
- Tailboard and educate internal and external project crews regarding customer concerns or issues
- Route and manage complex customer concerns, in a timely and thorough manner - on the phone or in person based on the nature of the concern
- Facilitate customer escalations including legal claims and restoration efforts as needed
- Consistently document customer communications
- Coordinate and document the completion of outreach, including mailing letters, making phone calls attending meetings, and door-to-door canvassing
- Regularly attend meetings to educate and update on key projects and any customer escalations
- Develop and host Open Houses, community-based organization (CBO) presentations, and other appropriate efforts for educating customers proactively regarding programs and projects.
Pay: $68-75/hour W2
Start: January
Duration: 11 months through the end of the year
Location: San Rafael, CA (Hybrid – 50% travel to within county project sites/job walks)
Requirements:
- Bachelor’s degree
- 3 years of customer-facing experience
- Detail-oriented and meticulous on documentation, work planning, training, and safety
- Accountable, self-starter
- 4 years of customer service, program management, project management, gas/ electric construction, and/or energy efficiency sales and/or service experience
- Positive, enthusiastic, collaborative, customer-centric self-starter
- Detail-oriented and meticulous on documentation, work planning, training and safety
- Accountable, dependable, and initiative-taking to work hard with limited supervision
- Demonstrated ability to provide proactive, high quality customer service while resolving issues of a complex nature
Keywords: outreach coordinator, outreach director, outreach worker
Pay: $68.00 - $75.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Work Location: Hybrid remote in San Rafael, CA 94901
Salary : $68 - $75