Dynamics 365 Anallyst

We’re seeking a CRM Business Systems Analyst with expertise in Microsoft Dynamics 365 CE and/or Microsoft Power Platform to enhance and support our client's customer relationship management capabilities. This role is ideal for someone who is analytical, curious, and driven - someone who loves understanding the “why” behind business needs and translating them into smart, scalable technology solutions.

What You’ll Do

• Act as the SME for the CRM ecosystem, ensuring the platform is optimized across technical configurations, business requirements, user experience needs, and ongoing enhancements and upgrades.
• Serve as the primary liaison between business stakeholders and the technical team for CRM enhancements and initiatives
• Analyze business processes and identify opportunities to improve customer engagement, sales performance, and operational efficiency
• Configure and customize D365 CE and/or Power Platform components (Power Automate, Power Apps, Power FX, Power BI, Power Pages, etc.)
• Gather, document, and validate detailed business and functional requirements
• Support CRM data management, data integrity, reporting, and dashboards
• Drive user adoption through training, communication, and ongoing support
• Troubleshoot issues, support releases, and ensure system performance and stability
• Recommend creative solutions and best practices to maximize ROI on CRM investments

What We’re Looking For

• Hands-on experience with Microsoft Dynamics 365 CE Cloud OR Microsoft Power Platform
• Strong business analysis skills and ability to map requirements to system capabilities
• A collaborative team player with excellent communication skills and a “no ego” mindset
• Proactive, adaptable, and comfortable operating in a fast-paced environment
• A natural problem solver who thinks outside the box and brings ideas to the table

Preferred Qualifications

• Experience with customer-facing, sales, or service processes
• Knowledge of CRM governance, integrations, and data flows
• Familiarity with Agile delivery frameworks
• Microsoft certifications in Dynamics 365 or Power Platform