What are the responsibilities and job description for the Account Manager position at APRIL BUILDING SERVICES INC?
The Sales Account Manager is responsible for driving branch revenue growth through proactive sales, strategic account management, and exceptional client service. This role focuses on building long-term client relationships, managing existing accounts, and developing new business opportunities for Valcourt’s commercial window cleaning and exterior maintenance services.
Key Responsibilities:
- Account Management: Serve as the primary point of contact for assigned clients, ensuring satisfaction and timely resolution of any service issues, complaints, or requests.
- Sales & Revenue Growth: Identify, pursue, and close new business opportunities with both existing and prospective clients. Upsell and cross-sell additional services to maximize account potential.
- Proposal & RFP Management: Prepare and manage proposals, bids, and RFP responses for annual service contracts and one-time project work.
- Client Relationship Development: Build and strengthen client relationships through regular communication, site visits, meetings, and participation in industry events and client functions.
- Collaboration with Operations: Partner with the operations team to ensure smooth job execution, clear communication of scopes, and fulfillment of client expectations.
- Market Development: Participate in networking and association events to promote Valcourt’s services and expand the company’s client base.
- Bachelor’s degree preferred.
- 3–5 years of progressive experience in sales, account management, or a client-facing role with a track record of success.
- Strong interpersonal, presentation, and negotiation skills.
- Self-starter with a competitive drive and an outgoing personality.
- Ability to manage multiple priorities in a fast-paced environment.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.