Support Specialist

Location: Vancouver, WA – hybrid – 3 days onsite per week

Travel: Up to 5% for installations/troubleshooting

OT: 5% anticipated

On call – rotational – less than 5 weeks per year

Length: 1 yrs, up to 5 years

MUST be US Citizen to be eligible to apply for Federal Background Check

Overview

This full-time contract Telecommunications Support 2 position is in the Unified Communications organization, part of the larger Information Technology organization. The position operates and maintains the corporate telephony systems including analog device integration and Voice over IP (VoIP). The client utilizes equipment manufactured by various companies and the position will provide support to current and future systems. In a team environment, the worker will analyze and process requests for telecommunications services and equipment, assisting clients to obtain cost-effective and efficient solutions to meet their needs.

Position Responsibilities

• Coordinate efforts to install, operate, troubleshoot, maintain, and manage telecommunications equipment and/or services.
• Operate and maintain, VoIP, Voicemail, Audio/Video Conference systems, paging, and call accounting system(s).
• Use scripts in communications programs and databases to streamline database imports and exports from Unified Communication Systems (VoIP), and ancillary equipment associated with large scale moves, ads, and changes.
• Perform tasks in an enterprise ticket tracking or scheduling system
• Coordinate with other service groups to perform moves, additions, and changes to telecommunications infrastructure.
• Work with Client Support and vendors to perform research, testing, evaluation, and assist with the implementation of telecommunications products and services.
• Analyze and process requests for services and equipment, assisting clients in obtaining a cost-effective and efficient solution to meet their needs.
• Perform telecom maintenance
• Maintain database applications for special functions such as NICE, Avtec, Microcall and Paging systems as backup.
• Provide rotational on-call and backup support for existing systems and functions; expected less than 5 weeks per year. Location for on-call and backup support may be at corporate facilities or off-site.
• Mark documents and maintain filing system(s), files, emails, and records in accordance with compliance requirements.
  
  

Requirements

Education & Corresponding Experience

• High School Diploma or GED is required.
• Associate’s or Bachelor’s Degree in Information Technology or a related telecommunications field is preferred.
• 5 years of experience is required with an applicable Bachelor’s Degree.
• 7 years of experience is required with an applicable Associate’s Degree.
• 9 years of experience is required without a degree, or applicable degree.
• Experience must include direct work experience providing telecommunications support in an Enterprise IT environment.
  

Required Technical Skills & Experience

• Experience working for telephone companies or businesses with large telephone systems, preferably Cisco VoIP systems.
• Knowledge of telecommunications wiring practices and standards.
• Cisco Call Manager 12.x or higher and Unity experience.
  
  

Preferred Skills & Experience

• Basic Telecom / Computer Operations Certifications
• Cisco UC Certifications
• Informacast experience.
• Microsoft Server knowledge/skill
  
  

Pre-Employment Requirement

All employment offers are contingent upon successful completion of our pre-employment screening that may include drug testing, background/criminal check, and if applicable, must meet eligibility requirements for access to classified information.

APR Staffing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

About APR Staffing

APR Staffing was born from the merger of two well-respected technical staffing firms in Portland. ieSolutions and Data Resource Group. Both companies have been recent award winners for the Portland Business Journal's Fastest-Growing Private Companies. The two firms, now as APR Staffing, make for one of the fastest-growing and most-respected professional and technical staffing companies in Oregon and Southwest Washington.

Collaborating with our customers, we augment their workforce with technical and administrative professionals. We provide only high-caliber, professional-grade resources throughout the Pacific Northwest.

Employment Type: Contract

Salary: $35 - $40 Hourly

Bonus/Commission: No