Scheduler

APR Consulting, Inc. has been engaged to identify a Scheduler

Location: Austell, GA 30106

Position: Scheduler

Pay Rate: $25.22/hour

Duration: 12 weeks – Option for temp to perm

Expected Shift: Day 5x8-Hour (08:00 - 17:00)

JOB PURPOSE:

• Supports patient access by serving as a greeter, operator or general scheduler.
• Serves as a greeter in the practice and/or answers the main telephone line for the practice location.
• Effectively greets customers and/or answers the telephone providing a positive first impression of PHI. Addresses callers’ questions immediately, as appropriate.
• Triage calls the appropriate PHI person.
• Schedules for clinical appointments and ancillary procedures.
• May serve a scheduling role in check-out or the Call Center.
• Provides coverage for other Front Office positions as requested by the supervisor or manager. Demonstrates outstanding customer service.

MINIMUM EDUCATION REQUIRED:

• High school diploma or GED required.

MINIMUM EXPERIENCE REQUIRED:

• One (1) year of experience as a customer service representative, scheduler, or closely related position is required, preferably in the healthcare industry.

PERFORMANCE METRICS:

• Candidate will have a target of 9 calls per hour to complete. Completing a call includes taking a call, registering patient (if new patient), scheduling patient, and completing any follow up.
• Candidates will take calls for 9 of 10 clinics they have in their division.

ADDITIONAL QUALIFICATIONS:

• Telephone, scheduling and physician practice experience.
• EMR Experience with EPIC
• NextGen experience is desired.

KEY RESPONSIBILITIES:

• Effectively greets customers and/or answers the main telephone line providing a positive first impression of Piedmont Heart Institute.
• Addresses customers’ questions immediately, as appropriate; avoids transferring the call to another extension if the customers’ needs can be addressed.
• Triages calls or refers patients in the office to the appropriate person, as indicated.
• Provides directions and wayfinding assistance to patients and visitors.
• Schedules clinic appointments and ancillary procedures.
• Provides coverage for other Front Office positions as requested by the supervisor or manager.
• Works as an effective member of the Front Office team.
• Completes other clerical duties as requested by the coordinator or manager.

KNOWLEDGE, SKILLS, ABILITIES:

• Possesses excellent written and oral English language skills.
• Able to communicate effectively with patients, families, staff, physicians, and others cordially and professionally.
• Skill and ability to handle multiple priorities and deadlines.
• Ability to work as a member of a team.
• Our client is the one of the largest Healthcare Staffing Provider in the United States, to be assigned at one of their affiliated hospitals/healthcare facilities.

This particular client is requiring that all new hires show proof of vaccination. However, accommodations may be made for those with disabilities or religious reasons who cannot obtain a vaccine.

Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Don't miss out on this amazing opportunity! If you feel your experience is a match for this position please apply today and join our team. We look forward to working with you!