What are the responsibilities and job description for the Customer Support Representative/call center position at Apptad Inc?
Job Title: Retention call center agents
Location: ONSITE Augusta, GA 30907
The candidate Should be comfortable working any shift from 8 AM EST – 8 PM EST (Monday- Friday) and mandatory 1-2 hrs of overtime on Monday.
The candidate must have call center experience and kindly avoid resumes with short term roles unless it is a contract/ seasonal role.
Job description -
·Promote and retain products and services.
·Experience in customer retention or sales and call center operations.
·Prior experience in a call center environment is required.
·Deliver excellent customer service over the phone.
·Negotiate and process save/service order requests from customers.
·Interact with customers patiently, tactfully, and efficiently.
·Clearly explain applicable fees and adjustments to customers.
·Offer product and service options tailored to customer needs.
·Demonstrate active listening skills.
Follow structured call flows to enhance the customer experience.ABOUT US
Apptad offers strategic consulting, enterprise information management and digital transformation services. With globally connected offices in US and India along with a team of trained and certified IT resources, Apptad ensures quick and effective delivery to its customers.Apptad is relentlessly reinventing the outlook of how companies leverage data.
With an effort to enable our customers the ability to solve biggest problems within their organization.We perceive our clients’ problems and respond with custom solutions instead of handing over boilerplate responses.
OUR MISSION
Customer Focus: We listen carefully to the needs of our clients so that we know what’s important for their business and can design a customized solution for their business.
Innovation: As a firm, we believe in constantly upgrading ourselves and improving our solutions to adapt to the changing landscape of technology.
Accountability and Ethics: We believe in taking our commitments as seriously as our customers and living up to them while building trust for a long term business relationship.
Salary : $16 - $17