Front of House Care Coordinator

Apprenticely is helping Era's Clinic hire a Front of House Care Coordinator Intern in Fayetteville, AR.

About the Position:

At Eras Women’s Health, the Front of House Care Coordinator is the welcoming face and steady heartbeat of our clinic. This role ensures every patient’s first impression—and every interaction thereafter—reflects our values of integrity, authenticity, and care for the whole woman.

You will warmly greet patients, manage scheduling and communication, verify insurance and benefits, and help initiate billing processes that keep our clinic running smoothly. This is an excellent entry point into women’s healthcare operations, with room to grow into roles such as billing and coding specialist or practice management.

• Welcome every patient with warmth, professionalism, and respect—both in-person and virtually.
• Manage patient check-in/check-out; collect and review forms; ensure all consent, demographics, and intake documents are complete.
• Answer and route calls, messages, and website inquiries with empathy and efficiency.
• Schedule, reschedule, and confirm patient visits for providers, maintaining an organized, up-to-date calendar.
• Ensure the waiting area and telehealth “lobby” are calm, clean, and reflective of the Eras brand and patient experience standards.
• Support the flow of daily operations by coordinating closely with the nurse and provider teams. 
• Verify insurance eligibility and benefits ahead of scheduled visits.
• Communicate coverage information, Good Faith Estimates, and self-pay pricing transparently and accurately.
• Assist patients in understanding membership options and payment plans.
• Collaborate with billing staff or the Practice Manager to ensure all patient and payer information is accurate in the EHR system.
• Collect co-pays and balances at check-in/check-out; issue receipts; maintain accurate payment logs.
• Support the billing and coding team by ensuring documentation completeness and flagging any discrepancies.
• Assist in reconciling daily collections and tracking patient balances.
• Learn and support early stages of the billing cycle, including charge capture and denial tracking.

•  High school diploma or equivalent required; Associate’s or Bachelor’s degree in Health Administration, Business, or related field preferred. 
• 1 years in a healthcare front-desk, scheduling, or patient service role preferred.
• Experience in women’s health, primary care, or specialty practice preferred.
• Familiarity with insurance verification and billing processes is a plus.
• Prior use of EHR/PM systems such as Elation, Athenahealth, or similar is a plus.
• Excellent communication, customer service, and interpersonal skills.
• High attention to detail and organizational accuracy.
• Comfort working in a fast-paced, customer-centered environment.
• Proficiency in Google Workspace or Microsoft Office; ability to learn new digital tools quickly.
• Empathy, composure, and the ability to handle sensitive conversations with compassion.  

• Billing & Coding (training and certification support provided)
• Practice Operations & Management
• Patient Experience Leadership

• Current Arkansas state resident
• Ability to work full-time in the United States without a current or future need for visa sponsorship

• Pay Range: $15/hour
• Schedule: 40-hour week: 8 a.m. - 5 p.m. Monday-Friday during internship
• Length of Internship: 3 months
• Location: Fayetteville, AR

What's an Apprenticeship? An apprenticeship is a full time position with a focus on learning! During your first year of employment, you are guaranteed formal training, a mentor, and a pay raise! Employers who have committed to the apprenticeship model for hiring are committing to building you and your career. You're encouraged to apply even if your experience doesn't precisely match the job description. Apprenticeship positions welcome diverse applicants who are looking to grow their career in IT! 

How does the interview process work? We want to get to know you! Apprenticely will conduct an initial phone interview and knowledge assessment. If your skills and interest match with the employer's needs, we'll share your resume or ask you to apply directly with them. After that, the employers will continue with their recruiting and interview process. If you are a match, an offer will be made for you to get started in your new apprenticeship role! We'll be here to make sure your apprenticeship year goes smoothly and that you are set up for career growth and success!

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Salary : $15