What are the responsibilities and job description for the Client Services Specialist position at Applied Underwriters?
Embark on a rewarding career journey at Applied Underwriters, where employees have been at the heart of our success story for more than 30 years. Headquartered in Omaha, NE, our company thrives on innovation and empowers our employees to shape the future of global risk services. Join a team where your ideas are valued and your talents are nurtured with formal, paid training and mentorship. Experience a workplace culture that celebrates initiative, recognizes results, and provides outstanding benefits that allow you to focus on achieving your full potential.
The Client Services Specialist is responsible for providing exemplary customer service to internal and external contacts. The Client Services Specialist personally resolves issues or directs incoming requests to the appropriate internal division. Responsibilities include receiving new insurance claims, answering billing questions, fielding pharmaceutical requests, and addressing utilization review concerns.
\n- High school diploma
- At least six months of previous customer service experience in a professional business environment
- Exceptional customer service skills
- Proficient in Microsoft Word, Excel, Outlook, and Internet Explorer
- 100% employer-paid medical, dental, and vision insurance for employees
- 401(k) plan with 100% immediate vesting and a 4% company match
- Paid time off (PTO) and paid holidays
- On-site pharmacy, Promesa, provides convenient prescription delivery directly to you
- Life, disability, critical illness and accident insurance
- Employee Assistance Program (EAP)
- Pre-tax Flexible Spending Accounts for health, dependent care, and commuter-related expenses
- Tuition reimbursement
- Fitness reimbursement and various additional quality-of-life benefits
Applied Underwriters is a global risk services firm helping business and people manage uncertainty through its business services, insurance, and reinsurance solutions. As a company, we truly operate differently within our business sector. Applied Underwriters has one of the highest customer retention rates in the industry - a success directly attributed to our employees and their high level of commitment, hard work, and ambition.