Account Manager

Job Summary

We are seeking a motivated and results-driven Account Manager to join our dynamic team. The ideal candidate will play a crucial role in managing customer accounts, fostering relationships, and driving sales growth. This position requires a blend of technical knowledge and interpersonal skills to effectively communicate with customers and understand their needs. The Account Manager will be responsible for developing strategic plans to enhance customer satisfaction and retention while identifying new business opportunities.

Duties

• Manage a portfolio of customer accounts, ensuring their needs are met and expectations exceeded.
• Develop and maintain strong relationships with customers through regular communication and follow-ups.
• Serve as the primary internal representative of our organization and convey to the customer a sense of expertise in our products, services, and capabilities.
• Resolves product or service problems.
• Collaborate with internal teams to deliver tailored solutions that meet customer requirements.
• Set up new accounts, maintain records, prepare reports and perform work processing assignments.
• Understand and appropriately use the company pricing system and policies.
• Meet the monthly, quarterly, and annual revenue and sales goals of the company.
• In support of the Order Management Specialists, enter customer orders into the computer system to initiate order fulfillment process.
• Provide leadership within the team by mentoring junior staff and sharing best practices.
• Analyze market trends to identify opportunities for business development and growth.
• Prepare reports on account performance, sales activities, and market analysis for management review.
• Stay updated on industry trends, technology advancements, and competitive landscape to effectively position our offerings.

Skills

• Proven experience in account management or sales, preferably in the textile industry
• Strong leadership abilities with a focus on team collaboration and customer engagement.
• Excellent communication skills, both verbal and written, with the ability to build rapport with customers.
• Proficient in analyzing market data to inform strategic decisions and drive business development initiatives.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Strong organizational skills with attention to detail in managing multiple responsibilities simultaneously.
• A proactive approach to problem-solving and overcoming challenges in customer relationships.
• Positive and upbeat attitude.

Join us as we strive to deliver exceptional service to our customers while fostering your professional growth within our organization.