Engagement Specialist

Description

NOW HIRING for our January GeT Aboard Class!

Kick off your career at ATG with a week designed to inspire, connect, and set you up for success. GeT Aboard is our signature onboarding experience—an energizing in-person summit where you’ll meet the team, dive into our culture, and gain the tools to thrive.

Location: North Little Rock, AR (Headquarters)

Dates: January 12–16, 2026

Attendance is required—but we think you’ll agree it feels more like a launch party than training.

ATG USA (Applied Technology Group) is the leading technology business partner focused on the Architectural, Engineering and Construction industry in North America. ATG strives to build relationships within the professional design community by providing a complete solution. ATG has unique service offerings implemented by technical support specialists with industry experience and knowledge.

Engagement Specialist

JOB SUMMARY

We are seeking a proactive and results-driven Engagement Specialist to ensure all sales leads are effectively followed up on, nurtured, and converted into successful transactions. This role is responsible for engaging with potential customers, qualifying leads, dispersing leads for active accounts to the correct person on the sales team, and coordinating with the marketing team on campaign strategy to produce more leads. The ideal candidate is highly organized, customer-focused, and skilled in sales communication.

ESSENTIAL FUNCTIONS

• Follow-up on all inbound sales leads in a timely and efficient manner.
• Qualify potential customers based on predefined criteria to assess sales readiness.
• Engage with leads via phone, email, and other communication channels to understand their needs.
• Provide relevant product/service information and address initial inquiries.
• Maintain accurate records of lead interactions in the CRM system.
• Identify opportunities to move leads through the sales pipeline and escalate to the sales team as needed.
• Work closely with the sales team to ensure seamless handoff of qualified leads.
• Monitor lead conversion rates and suggest improvements to enhance sales efficiency.
• Support marketing efforts by providing feedback on lead quality, campaign performance, and sources,
• Consistently meet or exceed follow-up and conversion targets.

QUALIFICATIONS

• Proven experience in sales, lead generation, or customer engagement roles.
• Strong communication and interpersonal skills.
• Ability to quickly build rapport with potential customers.
• Experience using CRM software (Dynamics 365 preferred) and sales tools.
• Ability to build quotes and close transactional leads.
• Highly organized with excellent follow-up skills.
• Self-motivated and goal-oriented mindset.
• The ability to work independently as well as in a team environment.
• Strong problem-solving skills and attention to detail.

PREFERRED QUALIFICATIONS

• Experience in a fast-paced sales environment.
• Knowledge of the industry, ATG service offerings, and competitive landscape.
• Ability to adapt and refine strategies based on sales performance data.

If you are passionate about driving sales success and ensuring that every lead is maximized, we want to hear from you!

BENEFITS

• Base Salary Bonus Structure
• Health, Dental and Vision Benefits
• Short-Term and Long-Term Disability
• Wellness Programs
• Professional Development Reimbursement
• 3 weeks of PTO each year, paid holidays, and your birthday off
• 2 paid volunteer days each year
• 401k match up to 4% after 90 days of employment
• Great culture with frequent in-person events and gatherings

At ATG, we believe that diversity drives innovation and strengthens our ability to meet the needs of the Architectural, Engineering, and Construction industry. We are committed to fostering an inclusive workplace where individuals of all backgrounds, experiences, and perspectives are valued and respected. We actively seek to create a team that reflects the diverse world we serve, and we encourage applicants from all walks of life to apply. Together, we strive to build an environment where everyone can thrive and contribute to our shared success.

We are committed to providing equal employment opportunities to all qualified individuals, including those with disabilities. If you require reasonable accommodations during the application or interview process, or

to perform the essential functions of this position, please contact our Human Resources department. We will work with you to provide appropriate accommodations to ensure an inclusive and accessible workplace.

The position requires the ability to work a minimum of 40 hours per week, with additional hours as needed to meet deadlines and complete assignments. The candidate should be comfortable sitting or standing for prolonged periods and must be able to travel between office locations, including locations with stair access. Strong English communication skills—both verbal and written—are essential, along with the ability to comprehend and respond effectively to colleagues and clients. Visual and auditory capability, with or without corrective devices, is necessary to support interactions and project requirements. Additionally, the candidate should be able to lift and carry office items weighing up to 30 pounds as needed.

We thank all applicants in advance for their interest. Applicants must be authorized to work in the U.S. without company sponsorship.

Qualifications