Description

As an Internal IT Specialist at Applied Tech, you will play a crucial role in ensuring that our organization's IT infrastructure runs smoothly, all while upholding the stringent security and privacy standards mandated for SOC 2 compliance. You will be the first point of contact for internal employees seeking technical assistance and support and will be expected to provide timely solutions to IT issues while maintaining a pleasant demeanor and ensuring those solutions adhere to all relevant compliance standards. The Internal IT Specialist will report directly to our Internal IT Manager.

While we have several offices in Wisconsin, and an office in Boulder, Colorado, this role is fully Remote! This is a full-time position and includes our entire suite of benefits. This is not a contract position. Please visit www.appliedtech.us to learn more about the company! Employees must be U.S. Citizens or authorized to work in the U.S. and complete an I-9 Form upon hire.

Responsibilities

• Respond to and resolve internal employees' IT-related inquiries, issues, and requests while adhering to SOC 2 and other relevant compliance standards.
• Respond to and resolve client-facing requests that require changes or troubleshooting within Applied Tech owned systems.
• Diagnose and troubleshoot hardware and software problems, providing step-by-step guidance and solutions in a secure manner.
• Assist with computer setup, software installation, and configuration while ensuring data security and privacy.

User Account Management and Access Control:

• Create, modify, and deactivate user accounts, email addresses, and access permissions while maintaining strict access control policies in accordance with SOC 2 requirements.
• Assist employees with password resets and account recovery in a secure and compliant manner.
• Perform routine maintenance on computer systems including hardware and peripherals while ensuring compliance with SOC 2 requirements.
• Monitor and manage software updates and security patches to maintain a secure IT environment.
• Coordinate hardware repairs or replacements with an emphasis on data security.

Documentation and Compliance Reporting:
• Document IT support procedures and troubleshooting steps while ensuring compliance with SOC 2 requirements.
• Maintain comprehensive records of IT activities to support compliance reporting and audits.
• Contribute to the development and maintenance of Standard Operating Procedure documents.

Inventory Management and Security Controls:
• Maintain an inventory of IT assets, including computers, peripherals, and software licenses, with an emphasis on security controls and auditability.
• Implement and enforce security controls to safeguard IT assets and sensitive data.

Qualifications

• High school diploma or equivalent (Associate's degree in IT or related field preferred).
• Proven experience as an IT Help Desk Technician or in a similar role within a SOC 2 regulated organization.
• Demonstrated trust of the Applied Tech leadership team.
• Strong knowledge of computer hardware, operating systems, (Windows, macOS) and common software applications
• Excellent problem-solving and communication skills with a strong commitment to data privacy and security.
• Customer-oriented approach with a focus on secure service delivery.
• Familiarity with remote support tools and ticketing systems.
• IT certifications (e.g., CompTIA A , Microsoft Certified IT Professional) a plus.

Salary:

Non-Exempt $68,000-$80,000 Based on Experience

Soft Skills
Supervision/Autonomy
Able to independently set direction and scope of work. Able to evaluate the work of others and make decisions that affect personal or team productivity within a well-defined area of responsibility.

Planning/Organization
Able to organize incoming requests for work from multiple sources and plan projects without well-defined goals, maintaining day-to-day productivity with few requests for help.

Process Management
Understands and follows established processes. Able to adapt to ongoing changes in processes, priorities, tasks, and workload. Able to help develop and define processes and process improvement for Applied Tech.

Communication
Strong written and verbal communication skills. Demonstrates clear and professional written communication that conveys confidence and competence. Able to explain complicated concepts with poise to large groups.

People Skills/Conflict Management
Strong interpersonal skills for effective interaction with clients, third parties, and
teammates. Able to demonstrate confidence in high-pressure situations and resolve conflicts.

Physical Requirements
• Ability to use computers daily in an interactive manner for extended periods of time, possibly exceeding 8 hours per day.
• Ability to sit for an extended period.
• Ability to frequently and accurately communicate with employees, customers, and vendors in person, via the telephone or by email.

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as requested to meet the ongoing needs of the organization.

Salary : $68,000 - $80,000