Business Operations Administrator/Specialist

Applied Medical is a new generation medical device company with a proven business model and commitment to innovation fueled by rapid business growth and expansion. Our company has been developing and manufacturing advanced surgical technologies for over 35 years and has earned a strong reputation for excellence in the healthcare field. Our unique business model, combined with our dedication to delivering the highest quality products, enables team members to contribute in a larger capacity than is possible in typical positions.

Position Description

The Business Operations Administrator or Specialist supports Applied Medical's commercial operations by managing distributor and hospital-owned warehouse sales trace data, maintaining field team infrastructure, and driving accuracy across pricing, rebate, and chargeback processes. This role works within the Business Operations team to ensure data integrity in SAP, support agreement implementation, and contribute to ongoing process improvement initiatives. The Business Operations Administrator or Specialist partners closely with internal teams including Pricing, New Accounts, and the United States Field Implementation Team (US-FIT) to resolve discrepancies, maintain organizational data, and support the field with company device distribution. This position is available at the Administrator and Specialist levels, with placement determined by experience and qualifications. Professionals with backgrounds in sales operations, distributor management, data administration, or commercial operations support will find this role a strong fit.

Key Responsibilities

• Enter and audit distributor and hospital-owned warehouse sales trace data into SAP, ensuring accuracy and resolving discrepancies in coordination with the Pricing team and external distributors.
• Manage chargeback reconciliations for applicable distributors and support the Associate Manager, Business Operations with agreement negotiations and analyses.
• Audit daily Electronic Data Interchange (EDI) transactions and distribute daily EDI monitoring reports to applicable internal teams.
• Audit distributor rebates, confirm rebate amounts with distributors, and generate monthly and quarterly sales tracing fee reports.
• Generate and analyze monthly warehouse and distributor inventory reconciliation reports, and research and resolve third-party distribution and gray market issues.
• Maintain sales trace checklists, desk procedures, and overviews, and update US-FIT and Canada-FIT team member status changes, organizational charts, and cost center hierarchies in SAP.
• Coordinate distribution of company devices, including cell phones and laptops, for US and Canada-FIT teams, and assist with resolving issues related to missing or damaged devices.
• Support ad hoc long-term projects, including AM Canada collections and Scrub PO collections, by assisting with defining, documenting, implementing, and presenting processes.
• Identify opportunities to implement artificial intelligence (AI) and automation into ongoing processes to improve efficiency and reduce manual effort.
  
  

Success in This Role Looks Like

• Maintaining accurate and up-to-date sales trace data in SAP that supports reliable reporting and informed commercial decision-making.
• Resolving pricing discrepancies, rebate variances, and EDI issues quickly and thoroughly, with clear communication to internal teams and external distributors.
• Keeping US-FIT and Canada-FIT organizational data, cost centers, and device inventories current and well-documented across all systems.
• Contributing to process improvement initiatives by identifying manual workflows that benefit from automation or AI enablement and supporting their transition.
• Demonstrating strong follow-through on ad hoc projects by helping define processes, document procedures, and present outcomes to leadership.
• Building reliable working relationships with internal partners across Pricing, New Accounts, and Field Operations to support seamless commercial operations.
  
  

Position Requirements

This position requires the following skills and attributes:

• Highly organized with strong attention to detail and the ability to manage a high volume of data accurately across multiple systems and deadlines.
• Proven ability to multitask, prioritize daily workload, and follow through consistently on open items.
• Excellent written and verbal communication skills with experience responding to inquiries from both internal team members and external customers.
• Working knowledge of the Microsoft Office suite, with strong proficiency in Microsoft Excel for data analysis, reporting, and reconciliation tasks.
• Familiarity with data entry, audit processes, and operational reporting in a commercial or distributor-facing environment.
• Enthusiasm for continuous improvement, with an interest in identifying opportunities for automation and process efficiency.
  
  

Preferred

The following skills and attributes are preferred:

• Experience with SAP, including data entry, cost center maintenance, and organizational hierarchy management.
• Familiarity with Electronic Data Interchange (EDI) processes and distributor operations within a medical device or healthcare environment.
• Experience supporting field sales teams with operational or administrative needs, including device management or organizational tracking.
• Exposure to chargeback reconciliation, rebate management, or distributor agreement administration.
  
  

Benefits

• Competitive compensation range: $28 - $34. / hour or up to $72,000 / year based on experience (California)
• Comprehensive benefits package.
• Training and mentorship opportunities.
• On-campus wellness activities.
• Education reimbursement program.
• 401(k) program with discretionary employer match.
• Generous vacation accrual and paid holiday schedule.
  
  

Please note that the compensation range may be adjusted in the future, and bonus and incentive compensation plans may apply.

Our total reward package reflects our commitment to employee growth and well-being, as we invest in your development and offer a range of benefits designed to enhance your career and life.

All compensation and benefits are subject to plan documents and written agreements.

Equal Opportunity Employer

Applied Medical is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), or sexual orientation, or any other status protected by federal, state or local laws in the locations where Applied Medical operates.