Customer Service Administrator

Applied Laboratories, Inc. is a family-owned company located in Columbus Indiana. For more than 40 years we have specialized in developing, manufacturing and packaging over-the-counter health care products for customers across the U.S. and abroad. We continue to focus on our customers by providing them with quality products through continuous improvement which has been the key to our continued success. As we grow, we strive to maintain that unique small business feel while encouraging employee training and personal growth throughout all of our teams. The pharmaceutical industry continues to expand creating new job opportunities within our company.

The Customer Service Administrator provides analytical and administrative support to the customer service and operations teams to ensure accurate, timely, and efficient processing of customer orders and invoices. This position requires strong attention to detail, excellent communication skills, and proficiency in Microsoft Office and Excel. The ideal candidate will demonstrate initiative in enhancing efficiencies, maintaining accurate documentation, and providing exceptional service to both internal and external customers.

Key Responsibilities:

• Manage customer accounts by processing orders, invoices, and related documentation accurately and efficiently.
• Communicate effectively with customers to resolve inquiries, provide order updates, and ensure high satisfaction levels.
• Utilize analytical skills to identify trends, discrepancies, and opportunities for process improvement.
• Review and validate invoices and tariffs for accuracy and compliance with company and customer requirements.
• Collaborate with internal departments, including accounting, logistics, and operations, to ensure seamless workflow.
• Maintain and update records, reports, and spreadsheets using Microsoft Excel and other Microsoft 365 applications.
• Assist in developing and implementing process improvements to enhance efficiency and accuracy.
• Support the customer service team with administrative tasks and reporting as needed.
• Demonstrate a positive, team-oriented attitude while contributing to a collaborative work environment.

Qualifications:

• Education: Associate’s or Bachelor’s degree in Business, Accounting, or related field preferred; equivalent experience accepted.
• Experience:
• 2 years of experience in customer service, invoicing, or administrative support.
• Experience with data analysis and tariff knowledge preferred.
• Technical Skills:
• Proficient in Microsoft Office Suite (Excel, Word, Outlook, Teams) and Microsoft 365 tools.
• Strong analytical and organizational skills with high attention to detail.
• Soft Skills:
• Excellent written and verbal communication skills.
• Strong problem-solving and time-management abilities.
• Proven ability to work collaboratively as part of a team.

Key Attributes:

• Customer-focused mindset with a commitment to accuracy and efficiency.
• Ability to adapt to changing priorities and support multiple functions.
• Self-motivated with a continuous improvement attitude.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person