What are the responsibilities and job description for the Customer Success Manager position at Five Star Food Service, Inc.?
Who We Are
At Five Star Breaktime Solutions, we are committed to delivering excellence every day. We provide innovative breaktime, vending, micro-market, and office refreshment solutions to our clients while creating an environment of growth and opportunity for our team members.
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Position Summary
The In-Field Account Manager is responsible for overseeing two large customer accounts located in Bloomington and Columbus. This role is focused on relationship management, merchandising oversight, and ensuring client satisfaction through consistent on-site visits, service audits, and communication.
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Responsibilities Include but Are Not Limited To:
- Serve as the primary point of contact for assigned customer accounts.
- Meet regularly with clients to review service goals, identify needs, and ensure expectations are exceeded.
- Conduct weekly market and RFS (Retail Food Service) inspections to verify compliance with company standards.
- Ensure planograms, pricing, and promotional initiatives are in place and accurately executed.
- Perform light hands-on support such as stocking, rotating products, or cleaning as needed to assist merchandisers.
- Report weekly to the VPRO on account status, opportunities for improvement, and action plans.
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What We Offer:
- Competitive Annual Salary: $55,000
- Company Car Provided
- Health Insurance (Medical, Dental, Vision)
- 401(k) with Company Match
- Paid Time Off & Paid Holidays
- Career Growth and Advancement Opportunities
- Employee Referral Bonuses
- Company-Paid Life Insurance
- Short-Term & Long-Term Disability Coverage
- Employee Discounts & Wellness Programs
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What We Value & Expect:
- Provide excellent service and build strong customer relationships
- Uphold company standards in every market location
- Be self-motivated, organized, and results driven
- Display professionalism and accountability in all client interactions
- Create an environment that builds Employees 4 Life
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Qualifications:
- Previous experience in account management, field operations, or customer relations preferred
- Strong communication and interpersonal skills
- Ability to travel between Bloomington and Columbus accounts weekly
- Valid driver’s license required
- Ability to perform light physical tasks such as stocking or merchandising when necessary
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Join Our Winning Team!
At Five Star Breaktime Solutions, you’re not just taking a job—you’re building a career with a company that values integrity, service, and excellence.
Apply Today and Drive the Future of Customer Experience!
Salary : $55,000
