What are the responsibilities and job description for the Inside Sales Associate position at Applied Industrial Technologies?
Company Description Applied Industrial Technologies, founded in 1923, is a leading value-added distributor and technical solutions provider specializing in industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. The company supports MRO and OEM end users across nearly all industrial markets, offering multi-channel capabilities that deliver choice, convenience, and technical expertise. Team members collaborate with customers to solve complex operational challenges and improve productivity using leading brands and specialized services. Applied Industrial Technologies values strong customer relationships, industry knowledge, and a commitment to reliable service. To learn more, visit www.Applied.com.
Role Description The Inside Sales Associate is a full-time, on-site role based in Erie, PA. This position focuses on managing inbound and outbound sales activities, including responding to customer inquiries, preparing quotes, processing orders, and following up to ensure customer satisfaction. The role involves building strong relationships with existing and prospective customers, understanding their technical and product needs, and recommending appropriate solutions from the company’s product and service portfolio. The Inside Sales Associate collaborates closely with outside sales, customer service, and operations teams to coordinate deliveries, resolve issues, and support account growth. Daily responsibilities also include maintaining accurate records in the CRM system, monitoring open orders, and identifying opportunities for cross-selling and upselling.
Qualifications
Role Description The Inside Sales Associate is a full-time, on-site role based in Erie, PA. This position focuses on managing inbound and outbound sales activities, including responding to customer inquiries, preparing quotes, processing orders, and following up to ensure customer satisfaction. The role involves building strong relationships with existing and prospective customers, understanding their technical and product needs, and recommending appropriate solutions from the company’s product and service portfolio. The Inside Sales Associate collaborates closely with outside sales, customer service, and operations teams to coordinate deliveries, resolve issues, and support account growth. Daily responsibilities also include maintaining accurate records in the CRM system, monitoring open orders, and identifying opportunities for cross-selling and upselling.
Qualifications
- Experience in inside sales, customer service, or account management within industrial, distribution, or manufacturing environments.
- Strong communication and interpersonal skills, with the ability to build rapport, listen actively, and present solutions clearly to diverse customers.
- Basic technical aptitude and willingness to learn about industrial motion, fluid power, flow control, and automation products.
- Solid organizational and time-management skills, including the ability to prioritize tasks, manage multiple inquiries, and meet deadlines.
- Proficiency with office software and CRM systems for quoting, order entry, and customer record management.
- Detail-oriented approach with accurate data entry and follow-through on orders, quotes, and customer requests.
- Ability to work collaboratively in an on-site team environment and coordinate effectively with other departments.
- High school diploma or equivalent required; an associate or bachelor’s degree in business, marketing, engineering technology, or a related field is beneficial.
- Previous experience in a technical or industrial sales role is preferred but not mandatory; a strong customer focus and eagerness to learn are essential.