What are the responsibilities and job description for the Collections Clerk position at Applied Industrial Technologies?
Applied Industrial Technologies, Inc. is looking for a Collections Clerk at our Corporate HQ in Cleveland, OH.
In this role, you’ll support Applied's collections department by delivering excellent customer service, building strong working relationships across Service Center, Field, Cash Application, and Operational Excellence teams, and ensuring timely escalation of issues when needed. You’ll contribute to continuous process improvement, follow company policies and procedures, and actively develop your skills through ongoing training and learning opportunities to enhance efficiency, reduce costs, and strengthen overall operational performance.
Responsibilities
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
In this role, you’ll support Applied's collections department by delivering excellent customer service, building strong working relationships across Service Center, Field, Cash Application, and Operational Excellence teams, and ensuring timely escalation of issues when needed. You’ll contribute to continuous process improvement, follow company policies and procedures, and actively develop your skills through ongoing training and learning opportunities to enhance efficiency, reduce costs, and strengthen overall operational performance.
Responsibilities
- Review and monitor assigned accounts on a daily basis to develop a course of action to resolve past-due amounts
- Collection of outstanding receivables on a daily basis through, email, phone and written communication
- Maintain documentation of correspondence with the customer and follow up in a timely manner
- Partner with field locations, field management and customer to resolve discrepancies, reconcile adjustments and obtain necessary information to facilitate the payment process
- Assist in the resolution of cash application issues identified by the customer
- Reconcile Customer disputes as they pertain to payment of outstanding balances due
- Meet defined department goals and activity metrics.
- Engage in analysis of account information and make recommendations for problem resolution or process improvement
- High school diploma, GED or equivalent
- 1-3 years of experience in collections, customer service, accounting, or similar field
- Analytical and problem-solving skills
- Excellent interpersonal skills
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.