What are the responsibilities and job description for the Patient Access Representative position at Appleton Area Health?
Position Summary:
- Patient Access Representative staff are responsible for answering incoming phone calls, taking messages, scheduling appointments, blocking/opening provider schedules, registering patients for clinic and outreach appointments, communicating with nursing, ensuring all necessary paperwork is completed, checking patient insurances, answering patient questions, explaining appointment processes to patients, and completing other duties as assigned. Patient Access staff must possess: excellent customer service skills, professional and helpful phone etiquette, the ability to remain calm and helpful under pressure and during emergency situations, excellent organizational skills, and the ability to multitask.
Duties and Responsibilities:
- Answer incoming calls to the facility and direct call correctly
- Schedule appointments as requested by patients or staff for clinic, lab, radiology, and outreach providers
- Register all patients and complete check in process at each visit and update information
- Make changes to provider schedules as requested by Clinic Manager
- Monitor provider schedules to ensure all scheduling is correct
- Make reminder phone calls when needed
- Send out telehealth appointment emails to patients
- Collect payments when due at time of visit
- Verify insurance coverage
- Ensure patients are given appropriate forms upon check in
- Announce weather alerts according to AAH policy
- Perform other duties as assigned
Standard Requirements:
- High school diploma or GED required
- One to three months of experience in a related field, or a combination of education and experience
- Medical Assistant education, medical terminology, and clinic and/or hospital experience are preferred, but not required
- Must be proficient with computers and possess adequate typing skills
- Must possess professional phone etiquette and have excellent customer service skills
- Must possess the ability to read and interpret written material such as safety rules, operating and maintenance instructions, and policy & procedure manuals; write routine reports and correspondence; effectively communicate with patients and staff
- Support the mission, vision, and values of Appleton Area Health
- Teamwork is essential and good working relationships with other departments is crucial
Essential Functions:
- Communicate with patients and all departments within the facility.
- Answer phone calls from patients, vendors, and staff within the facility.
- Take and deliver messages in appropriate format to providers, nurses, and other staff within the facility.
- Manage provider schedules and schedule patients on appropriate schedules.
- Greet and register patients for appointments and ensure all personal data is updated and correct.
- Handout and explain all paperwork needed for patient appointments.
- Collect co-pays and payments from patients.
- Collect and check insurances for all patient appointments.
- Maintain a clean and inviting reception area which may include, but is not limited to: cleaning, organizing, and stocking coffee station, wiping down counters, pens, and clipboards, watering plants, picking up waiting areas, sweeping, mopping, and vacuuming as needed throughout the day.
Job Type: Full-time
Pay: $17.66 - $23.73 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid orientation
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $18 - $24